Education Systems Service Delivery Lead (Hybrid)

Pearson; Manchester; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Pearson in Manchester or Rotherham offers a hybrid role as Lead Specialist, Education Specialist. You will drive system readiness and delivery for a high-impact government contract, acting as the go-to expert for troubleshooting, process improvement, and cross-team collaboration.

You will manage day-to-day service delivery, coordinate with technical and operational teams, mentor colleagues, and lead capacity planning and performance testing to sustain service levels and data integrity.

Qualifications

• Relevant experience in service delivery, system readiness, or project management for complex contracts (government sector experience preferred).
• Demonstrated ability to coordinate cross-functional teams and deliver results in a fast-paced environment.
• Strong documentation and process improvement skills.

Responsibilities

• Lead system readiness activities, coordinating with technical and operational teams to ensure all requirements are met before launch.
• Manage day-to-day service delivery, proactively identifying and resolving issues to maintain high-quality, reliable outcomes.
• Lead innovation initiatives that prepare system changes for seamless integration, ensuring new solutions are adopted smoothly and efficiently.
• Collaborate with government stakeholders and internal teams to align expectations, document processes, and drive continuous improvement.
• Mentor colleagues by sharing best practices and supporting onboarding for new staff involved in the contract.

Skills

Critical Thinking

Attention to Detail

Collaboration

Problem Solving

Organisational Skills

Communication Skills

Customer Support

Influencing Skills

Performance Management

Adaptability

Artificial Intelligence

Leadership

Prioritisation

Education

Service delivery experience

Cross-functional coordination

Documentation and process improvement

Job description

Pearson in Manchester or Rotherham offers a hybrid role as Lead Specialist, Education Specialist. You will drive system readiness and delivery for a high-impact government contract, acting as the go-to expert for troubleshooting, process improvement, and cross-team collaboration.

You will manage day-to-day service delivery, coordinate with technical and operational teams, mentor colleagues, and lead capacity planning and performance testing to sustain service levels and data integrity.