IT Support Technician - Stoke on Trent

Adria Solutions; Tunstall; Presencial; GBP 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dynamic work environment

Professional development

Descripción de la vacante

Adria Solutions seeks an IT Support Technician for our client in Stoke-on-Trent. The role covers 1st/2nd line IT support, on-site visits, and proactive issue resolution for hardware and software.

You will handle escalations, maintain documentation, and contribute to team development while staying current with new technologies.

Formación

• 1–2 years in a 1st/2nd line IT support role.
• Proficiency with Active Directory and Azure administration.
• Understanding of networking concepts and protocols.
• Familiarity with ticketing systems and ITSM tools.
• Knowledge of 3CX VoIP is a plus.

Responsabilidades

• Provide 1st/2nd line IT support to end-users via multiple channels.
• Perform on-site support and proactive system maintenance.
• Monitor systems and address server/backup issues promptly.
• Maintain up-to-date technical documentation.
• Support junior engineers and share knowledge.

Conocimientos

1st/2nd line IT support

Active Directory

Azure administration

Networking

Ticketing systems

3CX knowledge

Descripción del empleo

IT Support Technician - Stoke on Trent

On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician . As a IT Support Technician , you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.

Responsibilities:

• Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
• Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
• Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
• Maintain accurate and up-to-date customer technical documentation.
• Continuously develop your skillset to stay updated with emerging technologies and trends.
• Contribute to the professional growth and development of Junior Engineers by providing guidance and support.

Skills and Experience:

• Ideally, a minimum of 1years experience in a 1st/2nd line IT support role.
• Proficiency in Active Directory and Azure administration, with hands-on experience.
• Understanding of networking principles and protocols.
• Familiarity with ticketing systems and IT service management tools.
• Knowledge of 3CX Voice over IP systems/technologies would be advantageous.

Benefits

This is a great opportunity for a 1st/2nd Line IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:

• A dynamic and collaborative work environment
• Opportunities for professional development and training.

IT Support Technician - Stoke on Trent