Hybrid IT Service Desk Engineer - Education & Learning
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Job summary
The Institute of Ismaili Studies (IIS) in London seeks an IT Service Desk Engineer to provide 1st and 2nd line support across the Aga Khan Centre and partner institutions. You will support staff, students and stakeholders with Microsoft 365, Active Directory, end‑user devices and hybrid learning technologies.
Reporting to the IT Systems Manager, you will manage incidents and service requests, assist onboarding/offboarding, administer user accounts and permissions, maintain technical
Qualifications
- Experience providing 1st and 2nd line IT support in a professional environment.
- Strong knowledge of Windows/Mac OS, Microsoft 365, Active Directory/Azure AD.
- Experience supporting Exchange Online, Teams, SharePoint Online, OneDrive.
- Good understanding of TCP/IP, DNS, DHCP, VPN and wireless networking.
- Experience with audiovisual and video conferencing technologies, including hybrid meetings.
Responsibilities
- Provide 1st and 2nd line IT support across the Aga Khan Centre and associated institutions.
- Manage incidents and service requests; assist onboarding/offboarding.
- Administer user accounts and permissions; maintain security and compliance.
- Support classroom and hybrid learning technologies; contribute to IT projects and improvements.
Skills
Education
Tools
Job description
The Institute of Ismaili Studies (IIS) in London seeks an IT Service Desk Engineer to provide 1st and 2nd line support across the Aga Khan Centre and partner institutions. You will support staff, students and stakeholders with Microsoft 365, Active Directory, end‑user devices and hybrid learning technologies.
Reporting to the IT Systems Manager, you will manage incidents and service requests, assist onboarding/offboarding, administer user accounts and permissions, maintain technical
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