Senior Service Desk Lead (3rd Line) - Hybrid & Coaching

Bechtle UK; Northampton; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid Working

Subsidised health care/medical benefits

Annual Leave - 25-30 days plus holidays

Job summary

A leading IT services provider in Northampton seeks a Service Desk Team Leader to manage operations and improve customer experience. Responsibilities include team management, training, and handling escalations. The ideal candidate has MSP experience, strong technical skills, and certifications. The role allows for hybrid working with competitive benefits including health care and generous annual leave.

Qualifications

• Experience working for an MSP.
• Flexibility to cope with an ever-changing workload and availability of resources.
• Good understanding and technical capability.

Responsibilities

• Assist the Head of Service Desk in managing team performance.
• Train and coach Service Desk members to ensure knowledge growth.
• Ensure tickets are prioritized and assigned appropriately.

Skills

Networking

Server

Storage

Hardware

Security

Cloud

Modern Workplace

Coaching

Motivational skills

Performance management

Education

Certifications: VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, VMC

Job description

A leading IT services provider in Northampton seeks a Service Desk Team Leader to manage operations and improve customer experience. Responsibilities include team management, training, and handling escalations. The ideal candidate has MSP experience, strong technical skills, and certifications. The role allows for hybrid working with competitive benefits including health care and generous annual leave.