Hybrid Global Service Desk Analyst - 1st Line Support

Wedo Technology Solutions Ltd.; Bristol; Hybrid; GBP 28,800 - 35,200; Full time

Benefits offered by this job

30 days holiday

Private healthcare

Life assurance

5% pension

Structured career progression

Training

Job summary

Wedo Technology Solutions Ltd. is looking for a Service Desk Analyst to provide first line support for a diverse international user base. Located in West London, this role involves logging, diagnosing, and resolving incidents while ensuring excellent communication and customer service. Candidates should have a minimum of 2 years' experience in a Service Desk role, with skills in Microsoft Dynamics being highly desirable. The position offers a salary of £32,000 plus benefits including private healthcare and a structured career progression.

Qualifications

• Minimum 2 years’ experience in a Service Desk / 1st line role.
• Experience supporting Microsoft Dynamics is highly desirable.
• Strong communication skills with a patient, user-focused approach.

Responsibilities

• Providing 1st line support via phone, chat, and walk-ups.
• Logging, diagnosing and resolving incidents in line with SLAs.
• Supporting hardware, software, and access-related queries.
• Escalating issues to wider IT teams where required.
• Delivering excellent customer service to a global user base.
• Supporting users where English is not their first language.

Skills

Communication skills

User-focused approach

Language skills (German, Italian, Spanish, Portuguese)

Tools

Microsoft Dynamics

Job description

Wedo Technology Solutions Ltd. is looking for a Service Desk Analyst to provide first line support for a diverse international user base. Located in West London, this role involves logging, diagnosing, and resolving incidents while ensuring excellent communication and customer service. Candidates should have a minimum of 2 years' experience in a Service Desk role, with skills in Microsoft Dynamics being highly desirable. The position offers a salary of £32,000 plus benefits including private healthcare and a structured career progression.