IT Support & Security Operations Engineer (Hybrid)

Goodlord; Sheffield; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Annual development fund

Bi-weekly wellbeing coaching

25 days holidays + bank holidays

3 months fully-paid parental leave

Job summary

Goodlord is seeking an IT Support & Security Analyst to be the primary technical point of contact across our Sheffield and Lincoln offices. You’ll split time between front-line helpdesk operations and proactive security administration in a fast-paced environment.

Based in a hybrid role with three days in the office (two in one location and one in the other) and two days working remotely, you’ll manage device management, user lifecycle, security alerts, and compliance evidence while collaborating

Qualifications

• Experience in IT support, systems engineering, or security operations with networking knowledge.
• Hands-on admin for macOS, Windows, or ChromeOS and MDM tools like Hexnode, Intune, or Google MDM.
• Experience maintaining ISMS evidence (Vanta, Drata, Sprinto) aligned with Cyber Essentials and ISO 27001.
• Proactive troubleshooter who analyzes hardware issues and suspicious logs, knows when to escalate.
• Strong communication to explain security to non-technical colleagues and collaborate with engineers.

Responsibilities

• Provide frontline helpdesk and on-site support across Sheffield and Lincoln.
• Manage identity & cloud administration including Google Workspace user lifecycles and access policies.
• Handle device management and patching using MDM tools and automated schedules.
• Monitor, investigate, and respond to security alerts across EDR/MDR, cloud services, and email security.
• Assist with network, compliance, and AI tool rollouts and maintain SOPs for audits.

Skills

IT support

Security operations

Networking basics

macOS admin

Windows admin

MDM administration

Google Workspace admin

Freshservice

ISMS compliance

Troubleshooting

Communication

Education

CompTIA A+ / Security+

Google Workspace Certification

ISC2 CC Certification

Tools

SentinelOne

Google MDM

Hexnode

Intune

Action1

Cisco Meraki

OpenVPN

Freshservice

GCP

Google Workspace

Job description

Goodlord is seeking an IT Support & Security Analyst to be the primary technical point of contact across our Sheffield and Lincoln offices. You’ll split time between front-line helpdesk operations and proactive security administration in a fast-paced environment.

Based in a hybrid role with three days in the office (two in one location and one in the other) and two days working remotely, you’ll manage device management, user lifecycle, security alerts, and compliance evidence while collaborating