Hybrid IT Operations Engineer: MS 365, Entra & Azure

Blue Square; Greater London; Hybrid; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Salary up to £31,000 per annum + Accel

Company Sick Pay + Life Assurance

PerkBox discounts

Samsung and HP discounts

Job summary

Blue Square is seeking a second-line IT Operations Engineer in London to own escalations and manage Microsoft 365, Entra ID, and device management. You will work 2 days on-site and 3 days remote on a 37.5-hour week, reporting to the IT Operations Manager.

You will automate tasks with PowerShell, support office staff and managers, and contribute to security, ISO/Cyber Essentials evidence, and Azure initiatives. This role offers hands-on ownership and growth opportunities.

Qualifications

• Hands-on second-line IT support or IT operations.
• Working knowledge of Microsoft 365, Entra ID, Intune and Windows 11.
• PowerShell skills are desirable for day-to-day automation.
• Root-cause problem solving, initiative and understanding of ITIL.
• Clear communication and patience with non-technical users.
• ETHIC values: Excellence, Together, Heart, Integrity and Curious.

Responsibilities

• Solve escalated IT issues: find root causes and keep users updated against SLAs.
• Manage identity and Microsoft 365: joins, movers/leavers, licenses, MFA and access reviews.
• Keep devices running securely: deploy Windows and mobile devices with Intune and Autopilot, manage patching and asset records.
• Automate and improve: use PowerShell to simplify repetitive work and contribute to rollouts, migrations and integrations.
• Support security and resilience: respond to alerts, report incidents, test recovery plans and gather audit evidence.
• Share knowledge and grow: maintain runbooks and support articles, help colleagues develop skills supporting Azure services.

Skills

PowerShell

Root-cause analysis

ITIL

Communication

Microsoft 365

Entra ID

Intune

Windows 11

Automation

Tools

Intune

Autopilot

Entra ID

Job description

Blue Square is seeking a second-line IT Operations Engineer in London to own escalations and manage Microsoft 365, Entra ID, and device management. You will work 2 days on-site and 3 days remote on a 37.5-hour week, reporting to the IT Operations Manager.

You will automate tasks with PowerShell, support office staff and managers, and contribute to security, ISO/Cyber Essentials evidence, and Azure initiatives. This role offers hands-on ownership and growth opportunities.