Hybrid IT Infrastructure Analyst – 2nd/3rd Line, Leeds

Interface Recruitment; Leeds; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Interface Recruitment in Leeds is seeking an Infrastructure Analyst for a hybrid role. You will be part of the IT team, resolving 1st-3rd line support calls and providing on-site desk-side assistance to colleagues in Leeds, with occasional travel to Birmingham and London.

The role supports Windows 10, MS Office and related systems, imaging and provisioning of devices, and setting up meeting rooms. A GCSE requirement is noted, and the Leeds office offers a balanced work environment with

Qualifications

• 1st/2nd line IT support experience within a legal services environment.
• Willingness to travel occasionally to Birmingham/London offices.
• Experience with desktop, laptop and mobile device provisioning and maintenance.
• Knowledge of common on-site IT support processes and end-user training.

Responsibilities

• Resolve 1st-3rd line IT support calls and assist higher-level calls.
• On-site desk-side support for Leeds users, with occasional travel.
• Provide induction sessions for new starters when trainer unavailable.
• Handle imaging, provisioning and maintenance of devices.
• Set up resources in meeting rooms and assist with printer systems.
• Be on-call rota out of hours.

Skills

1st/2nd line support

Desk-side support

Remote access technologies (Cisco VPN,

Education

5 GCSEs Grade A-C

Tools

iManage

Tikit Partner for Windows

Uniflow/Flowmatrix

LandRegistry online services

Job description

Interface Recruitment in Leeds is seeking an Infrastructure Analyst for a hybrid role. You will be part of the IT team, resolving 1st-3rd line support calls and providing on-site desk-side assistance to colleagues in Leeds, with occasional travel to Birmingham and London.

The role supports Windows 10, MS Office and related systems, imaging and provisioning of devices, and setting up meeting rooms. A GCSE requirement is noted, and the Leeds office offers a balanced work environment with