2nd Line IT support with training - Leeds city with Free parking REF 991

Interface Recruitment; Leeds; On-site; GBP 29,000 - 36,000; Full time

Job summary

Interface Recruitment in Leeds is seeking an IT Support Analyst to provide technical assistance to staff onsite and externally as needed. Based near the outskirts of Leeds with free parking, the role involves logging and resolving hardware and software issues, configuring laptops/desktops, and supporting Office 365/Windows environments.

This position emphasizes strong customer service and problem-solving skills, with full training provided.

Qualifications

• Gaps in knowledge - full training provided.
• This is a customer-facing role requiring strong communication.

Responsibilities

• Provide technical support onsite or via phone/email.
• Maintain a high level of customer service for all queries.
• Log calls on the call logging system and maintain documentation.
• Resolve hardware or software problems for users.
• Train users on computer equipment and software usage.
• Allocate complex issues to IT team as needed.
• Maintain reports and logs per policy.
• Set up and configure laptops/desktops.
• Install authorised software on devices.
• May travel to other sites/data centres including overnight stays.
• Assist IT Manager with duties as required.

Skills

Technical support

Customer service

Problem solving

Communication

Tools

Office 365 Admin

Windows 10

Job description

Location:Outskirts of Leeds city centre but with free parking

Salary:Up to 32,500

Hours: 9:00 - 17:30

Title: IT Support Analyst

With over 90 years experience, this leading manufacturer of the world’s most advanced medical aid technology, are offering the chance to join their team as an IT Engineer

Their US office, based in San Antonio, Texas, distributes products and provides support to customers in North and South America. They also have many international partners who distribute their products and support customers worldwide.

The UK offices are based in Surrey and Leeds. You would be solely based from the Leeds office, with he chance of international career opportunity.

Job spec

• · To provide technical support, answering support queries either onsite or via phone or email.
• · To maintain a high degree of customer service for all support queries.
• · To take ownership of user problems and be proactive when dealing with user issues.
• · To log all calls on the call logging system and maintain full documentation.
• · Respond to enquiries from clients and help them resolve any hardware or software problems.
• · Support users in the use of Computer equipment by providing necessary training and advice.
• · To allocate more complex service issues to the relevant IT Support member.
• · Maintain reports and logs in line with departmental policy.
• · Obtain quotes and process orders in line with departmental policy.
• · Setting up and configuring new laptops and desktops.
• · Installing authorised software to laptops and desktops.
• · Configure other computer systems and peripherals as instructed.
• · If required undertake trips to other sites/data centre including staying overnight where appropriate.
• · Any other duties as requested by the IT Manager.

Technical domain:

• AD support
• Office 365 Admin
• Infrastructure (LAN / WAN / WIFI)
• IT asset management, purchasing & setup.

Gaps in knowledge - full training provided.

This is a customer (internal employees as well as external customers) facing role. Essentially, skills wise = general desktop support role:

• Desktop Hardware Support
• Windows 10 & Server
• Desktop Software
• Communications (Mobile / Desk phone)