Infrastructure Analyst - Legal Sector - Leeds Centre - REF 1001

Interface Recruitment; Leeds; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Interface Recruitment in Leeds is seeking an Infrastructure Analyst for a hybrid role. You will be part of the IT team, resolving 1st-3rd line support calls and providing on-site desk-side assistance to colleagues in Leeds, with occasional travel to Birmingham and London.

The role supports Windows 10, MS Office and related systems, imaging and provisioning of devices, and setting up meeting rooms. A GCSE requirement is noted, and the Leeds office offers a balanced work environment with

Qualifications

• 1st/2nd line IT support experience within a legal services environment.
• Willingness to travel occasionally to Birmingham/London offices.
• Experience with desktop, laptop and mobile device provisioning and maintenance.
• Knowledge of common on-site IT support processes and end-user training.

Responsibilities

• Resolve 1st-3rd line IT support calls and assist higher-level calls.
• On-site desk-side support for Leeds users, with occasional travel.
• Provide induction sessions for new starters when trainer unavailable.
• Handle imaging, provisioning and maintenance of devices.
• Set up resources in meeting rooms and assist with printer systems.
• Be on-call rota out of hours.

Skills

1st/2nd line support

Desk-side support

Remote access technologies (Cisco VPN,

Education

5 GCSEs Grade A-C

Tools

iManage

Tikit Partner for Windows

Uniflow/Flowmatrix

LandRegistry online services

Job description

Infrastructure Analyst (hybrid role)

Salary up to £50,000

Education Requirements - 5 GCSE's Grade A-C a min requirement

Experience Requirements - Would suit a 2nd to 3rd Line engineer that is looking to develop and grow within a large organisation

Industry - Legal Services

Job Location - Leeds CC

Qualifications - Ideally Microsoft but any IT Quals beneficial

Responsibilities - see below

Skills - 2nd to 3rd Line level (not advanced 3rd line)

Work Hours - 37.5

Benefits

• Holidays: 25
• Bonus: Yes
• Pension:Contributory pension (5% employee – 3% employer)
• Social:Greatteam and social able. Xmas party and EOY party – also have foodie Fridays (hog roast street food vans etc in the grounds)
• Insurance –Life Assurance
• Income -Group Income Protection
• Medical - Private Medical Care
• Dentistry - Private Scheme
• Health - 24/7 Online GP service
• Learning and Development days –PDP based and requested for individually

Other benefits

• Fantastic work/ life balance with specific, measured procedures put in place to support you and your wellbeing
• Progression opportunities as the Leeds office grows
• Socially engaged, open plan business.
• Beautiful City Centre Location
• A whole host of perks including cycle to work scheme, and season ticket

Main Duties & Responsibilities

Working as part of the IT team, you will be expected to resolve 1st, 2nd and 3rd Liine support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side support to users based in Leeds with occasional travel to our Birmingham and London Offices. You will also be expected to provide brief induction sessions for new starters in occasional situations when our full-time trainer is not available

You will also take day-to‑day responsibility for a number of administrative tasks such as:

• Imaging laptops and workstations
• Provisioning and day‑to‑day maintenance of desktop, laptop, and mobile devices
• Setting up technical resources in meeting rooms
• Assisting with the Uniflow printer system.

Finally, there will be a requirement to be part of an out of hours On Call rota.

Required Skills / Abilities

This is not an exhaustive list and from time to time it may be necessary to vary these to meet the department and business needs.

• 1st and 2nd line support - Normally desk-side or phone-based, but can include remote desktops or site visits. Technologies covered will include:
  • Microsoft Office 2016/365 (necessary)
  • Microsoft Windows10 (necessary)
  • iManage
  • Tikit Partner for Windows
  • Uniflow and Flowmatrix
  • Workstation/Laptop Hardware
  • Remote Access Technologies (Cisco VPN, Duo2FA)
  • BigHand Digital Dictation
  • On-line services such as LandRegistry
• Basic 3rd line support
  • UserManagement
  • Basic network infrastructure (e.g. patching phones and workstations)
  • Basic network administration tasks. e.g. User configuration within various systems and administration of workstation firewall and anti-virus solutions.
  • Occasional new user training: Carrying out inductions for new starters if our normal trainer is unavailable
  • Dealing with all levels of staff via email, phone and face-to‑face
  • Liaise with other support departments regarding issues such as new starters and office moves
  • Basic vendor relationships (e.g. in relation to telecoms or IT supplies)
  • Working closely as an onsite resolver with our IT Managed Service supplier who manages Servicedesk calls and server, network infrastructure.