IT Support Analyst – Leeds (Free Parking) – Training Provided

Interface Recruitment; Leeds; On-site; GBP 29,000 - 36,000; Full time

Job summary

Interface Recruitment in Leeds is seeking an IT Support Analyst to provide technical assistance to staff onsite and externally as needed. Based near the outskirts of Leeds with free parking, the role involves logging and resolving hardware and software issues, configuring laptops/desktops, and supporting Office 365/Windows environments.

This position emphasizes strong customer service and problem-solving skills, with full training provided.

Qualifications

• Gaps in knowledge - full training provided.
• This is a customer-facing role requiring strong communication.

Responsibilities

• Provide technical support onsite or via phone/email.
• Maintain a high level of customer service for all queries.
• Log calls on the call logging system and maintain documentation.
• Resolve hardware or software problems for users.
• Train users on computer equipment and software usage.
• Allocate complex issues to IT team as needed.
• Maintain reports and logs per policy.
• Set up and configure laptops/desktops.
• Install authorised software on devices.
• May travel to other sites/data centres including overnight stays.
• Assist IT Manager with duties as required.

Skills

Technical support

Customer service

Problem solving

Communication

Tools

Office 365 Admin

Windows 10

Job description

Interface Recruitment in Leeds is seeking an IT Support Analyst to provide technical assistance to staff onsite and externally as needed. Based near the outskirts of Leeds with free parking, the role involves logging and resolving hardware and software issues, configuring laptops/desktops, and supporting Office 365/Windows environments.

This position emphasizes strong customer service and problem-solving skills, with full training provided.