Hybrid IT Desktop Support Engineer – EUC Specialist

FIS; Greater London; Híbrido; GBP 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Descripción de la vacante

FIS is seeking an IT Desktop Support Engineer to deliver end-user computing support for the EMEA nearshore office in Tunisia. You will work in a hybrid environment, partnering with the Infrastructure Team and Corporate IT initiatives to maintain productivity and secure, compliant computing.

The role requires hands-on experience with desktops, laptops, applications, security controls, and access management, plus strong customer-facing skills and documentation duties.

Formación

• Good understanding of desktops and laptops deployment, configuration, delivery and disposal.
• Experience installing and updating end-user software and managing licenses.
• Knowledge of security patches, encryption and endpoint controls.
• Experience with privileged access management and vulnerability handling.
• Familiarity with network concepts and telecom basics (VPN, VLAN, wireless).
• Ability to manage network shares and collaboration tools.

Responsabilidades

• Provide day-to-day EUC support for the EMEA nearshore office.
• Build strong customer relationships and trust with users.
• Contribute to Corporate IT initiatives and EUC projects.
• Collaborate with the Local Infrastructure Team on projects.
• Act as a first point of contact for IT-related requests.
• Communicate and train end users about changes and processes.
• Provision virtual machines and maintain end-user documentation.
• Maintain Legal Hold tracking.

Conocimientos

Desktops & laptops

Applications

Security & compliance

Privilege management

Network & telecom

Access management

Descripción del empleo

FIS is seeking an IT Desktop Support Engineer to deliver end-user computing support for the EMEA nearshore office in Tunisia. You will work in a hybrid environment, partnering with the Infrastructure Team and Corporate IT initiatives to maintain productivity and secure, compliant computing.

The role requires hands-on experience with desktops, laptops, applications, security controls, and access management, plus strong customer-facing skills and documentation duties.