Hybrid Infrastructure Support Engineer — Growth MSP

Xact Placements Limited; Gloucester; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary + performance bonus

Hybrid working with home office budget

22 days holiday

Electric vehicle salary sacrifice scheme

Company perks & wellbeing benefits

Job summary

A managed service provider in the UK is seeking an Infrastructure Support Engineer to provide expert 2nd/3rd line support. This role offers a hybrid working environment and a competitive salary with bonus. The ideal candidate will have strong IT infrastructure skills, familiarity with Microsoft 365, and experience in MSP environments. Join a company that invests in its people and offers opportunities for growth.

Qualifications

• Genuine passion for IT infrastructure and customer service.
• Hands-on experience with Intune and Entra ID.
• Experience in MSP or education environments is desirable.

Responsibilities

• Lead on Helpdesk provision and act as a key escalation point.
• Troubleshoot and configure networks and firewalls.
• Deliver remote and onsite project engineering for clients.
• Conduct technical assessments and produce high-quality reports.
• Build lasting relationships with clients.

Skills

Strong 2nd/3rd line skills across networking

Hands-on experience with Microsoft 365

Solid understanding of DNS, DHCP

Knowledge of web filtering technologies

Experience in MSP environments

Tools

Fortinet Firewalls

Acronis

Veeam

VMware

Hyper-V

Job description

A managed service provider in the UK is seeking an Infrastructure Support Engineer to provide expert 2nd/3rd line support. This role offers a hybrid working environment and a competitive salary with bonus. The ideal candidate will have strong IT infrastructure skills, familiarity with Microsoft 365, and experience in MSP environments. Join a company that invests in its people and offers opportunities for growth.