Contact Centre Sales Advisor - Cardiff

Sky Ireland Limited; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free Sky TV

Discounts on Sky products for family &

Private healthcare

Cycle to work scheme

Job summary

Sky Cardiff is seeking a Contact Centre Sales Advisor to handle inbound calls from existing customers considering cancellation and to upsell suitable Sky packages. The role offers a hybrid work pattern after an initial training period with a base in Cardiff and a 37.5-hour week.

Starting 11 January 2027, the role requires strong sales enthusiasm, exceptional rapport-building, and keen ability to identify customer needs to propose optimal solutions.

Qualifications

• Experience in a target-based environment.
• Ability to build rapport and connect with customers.
• Strong enthusiasm for sales and delivering solutions.

Responsibilities

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections to understand needs and offer the most suitable package.
• Operate in a target-based environment and adhere to shift patterns.

Skills

Results-oriented sales

Rapport building

Active listening

Customer needs analysis

Creativity in problem solving

Job description

Contact Centre Sales Advisor - Cardiff

• Start Date: 11th January 2027
• Salary: £26,428 per annum
• Site: Sky, No 4 Capital Quarter, Tyndall Street, Cardiff CF10 4BQ
• Shifts: 37.5 hours per week (Working 3, 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)

Join us as a Contact Centre Sales Advisor in our Cardiff contact centre earning £26,428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets.

We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.

In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.

What you'll do

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
• Work in a target-based environment
• Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

Training and Development

Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.

At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face‑to‑face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period.

What you'll bring

• Results-oriented with a strong enthusiasm for sales
• Exceptional at building rapport and connecting with people
• Skilled at identifying and addressing customer needs
• Creative in solving problems
• Eager to acquire new skills and knowledge

The Benefits

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster:

Individual Lifestyle

• Free Sky TV, along with discounted broadband, Sky Glass and mobile
• Cashback and discounts across hundreds of retailers
• Discounts and offers on Sky products for friends and family

Health and wellbeing

• Private healthcare and Digital GP via Aviva
• Dental and other healthcare options
• Subsidised onsite gym and discounts on external gyms
• Cycle to work scheme

Financial wellbeing

• Sky pension plan and Life Assurance
• Long service awards

Where you'll work:

Your base site will be in Cardiff, you'll be joining a close‑knit team in Cardiff. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.

Inclusion:

CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.