Hybrid ICT Support Technician: Service Desk & AV

Royal College of Physicians and Surgeons of Glasgow; Glasgow; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Enhanced sick pay & parental leave

Job summary

The Royal College of Physicians and Surgeons of Glasgow offers a hybrid role focused on ICT support across all equipment, systems and services, with a strong emphasis on service desk operations and AV support. The post enables up to 50% home working, while remaining primarily based at the College.

We seek a proactive, technically skilled individual with at least two years in 1st/2nd line support, able to own tasks end-to-end, work well in a team, and continuously improve support practices.

Qualifications

• 2+ years’ experience providing 1st & 2nd line support in a corporate environment.
• Proactive problem solving with strong analytical skills.
• Excellent communication and interpersonal skills; polite and patient under pressure.

Responsibilities

• Operate service desk processes and manage incidents and requests.
• Prioritise responses and resolve tickets or escalate to ICT/third parties as needed.
• Provide AV support including projectors, PA systems, and conferencing tools.
• Maintain accurate records and contribute to continuous service improvement.

Skills

1st & 2nd line support

Service desk support

Analytical thinking

Communication

Team player

Initiative & learning

Customer facing

Tools

Adobe Connect

GoToWebinar

Webex

Microsoft Teams

Job description

The Royal College of Physicians and Surgeons of Glasgow offers a hybrid role focused on ICT support across all equipment, systems and services, with a strong emphasis on service desk operations and AV support. The post enables up to 50% home working, while remaining primarily based at the College.

We seek a proactive, technically skilled individual with at least two years in 1st/2nd line support, able to own tasks end-to-end, work well in a team, and continuously improve support practices.