IT Service Desk Lead — Hybrid & AV Support

Global Resourcing; Greater London; Presencial; GBP 58.000 - 70.000; Jornada completa

Descripción de la vacante

Global Resourcing is recruiting an experienced IT Support Manager for a not-for-profit in London. You will lead the technology support service, ensuring users have reliable, accessible and well-supported technology.

This hands-on service leadership role focuses on improving user experience and moving the support function toward a proactive, service-managed, user-centred model. You will oversee the service desk, asset management and supplier relationships, all in a London onsite environment.

Formación

• Experience as senior escalation point in IT service desk or end-user support.
• Strong MS 365 environment experience including Teams, SharePoint, OneDrive and Windows devices.

Responsabilidades

• Lead the IT service desk and act as senior escalation point for complex issues.
• Oversee support for laptops, desktops, mobile devices, printers and workplace apps (Microsoft 365).
• Own the support model for meetings and hybrid spaces including Teams Rooms and AV.
• Coordinate internal teams and suppliers to ensure hybrid working is well supported.
• Manage device lifecycle, onboarding/offboarding and asset management.
• Drive continual improvement via service reporting, feedback and root-cause analysis.
• Manage supplier relationships, escalations, renewals and service performance.
• Coach and develop a Support Desk Analyst.

Conocimientos

Senior escalation point

IT service desk leadership

Microsoft 365 support

Teams Rooms & AV

Incident & problem management

Stakeholder management

Herramientas

Microsoft 365

SharePoint

OneDrive

Windows OS

Descripción del empleo

Global Resourcing is recruiting an experienced IT Support Manager for a not-for-profit in London. You will lead the technology support service, ensuring users have reliable, accessible and well-supported technology.

This hands-on service leadership role focuses on improving user experience and moving the support function toward a proactive, service-managed, user-centred model. You will oversee the service desk, asset management and supplier relationships, all in a London onsite environment.