Hybrid Service Desk Technician | Customer-Facing IT Support

University of Cambridge; Cambridge; Ibrido; GBP 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous holiday allowance

Defined benefits pension schemes

Flexible working options

Family-friendly initiatives

Health and wellbeing support

Descrizione del lavoro

Cambridge Judge Business School is seeking a Service Desk Analyst to provide first-line IT support to staff and students. The role is customer facing, requiring solid knowledge of computing systems and strong troubleshooting abilities.

You will handle deskside and remote support, take ownership of tickets, and work on a rota that includes weekend coverage to support teaching delivery. Hybrid working is supported with on-site and remote tasks.

Competenze

• Experience providing first-line IT support to staff and students.
• Strong troubleshooting and fault-finding skills.
• Ability to work across deskside and remote support.
• Willingness to work occasional weekends on rota.
• Excellent communication and customer service abilities.

Mansioni

• Provide deskside and remote IT support to staff and students.
• Resolve incidents via the service desk ticketing system.
• Assist teaching delivery on weekends as part of rota.
• Adapt to new technologies and internal systems.

Conoscenze

Customer service

Troubleshooting

Deskside support

Remote support

Ticketing systems

Strumenti

Administrative systems

Custom applications

Descrizione del lavoro

Cambridge Judge Business School is seeking a Service Desk Analyst to provide first-line IT support to staff and students. The role is customer facing, requiring solid knowledge of computing systems and strong troubleshooting abilities.

You will handle deskside and remote support, take ownership of tickets, and work on a rota that includes weekend coverage to support teaching delivery. Hybrid working is supported with on-site and remote tasks.