Hybrid ICT Services Analyst - 2nd Line M365 & Teams

Opus Perm; King's Lynn and West Norfolk; Hybrid; GBP 30,000 - 41,000; Full time

Job summary

A technology services company is seeking a Technical Services Analyst to provide hybrid second-line support across Microsoft 365 and other environments. The candidate will manage endpoints, assist with server administration, and work on ICT projects. Essential requirements include 2+ years in ICT support and strong knowledge of Windows and Microsoft 365. This role offers a salary range of £30,780 to £40,209 per year.

Qualifications

• Minimum 2 years' experience in ICT support or similar technical environment.
• Strong knowledge of Windows operating systems.
• Good understanding of Microsoft 365 administration.

Responsibilities

• Provide Tier 2 technical support for hardware and Microsoft 365 services.
• Administer Microsoft 365 services including Exchange Online and Teams.
• Maintain ICT asset registers and documentation.

Skills

Technical support

Windows 10/11

Microsoft 365 administration

Active Directory

Cybersecurity practices

Troubleshooting

Communication skills

Tools

Intune

Microsoft 365

Job description

A technology services company is seeking a Technical Services Analyst to provide hybrid second-line support across Microsoft 365 and other environments. The candidate will manage endpoints, assist with server administration, and work on ICT projects. Essential requirements include 2+ years in ICT support and strong knowledge of Windows and Microsoft 365. This role offers a salary range of £30,780 to £40,209 per year.