Hybrid HR Admin & People Services Assistant

Scotrail; United Kingdom; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Contributory Final Salary Pension

Free and reduced rate rail travel for你

Generous holiday allowance

Enhanced sick pay and family leave

Life Insurance cover 4 x annual salary

Lifestyle benefit options: discounts,

cycle to work, gym memberships and 0%

Job summary

ScotRail is seeking a Customer-focused People Services Assistant to join the People team. You will deliver high-quality HR administrative support, act as the first point of contact for HR queries, and help ensure people processes run smoothly, accurately, and in line with company policies and legal requirements.

You will play a vital role in a fast-paced environment, with hybrid working and training periods in the office to support learning and integration into the role.

Qualifications

• Proven administrative experience with the ability to provide accurate, high-quality support and maintain confidential records.
• Excellent customer service and communication skills, delivering a professional and responsive service to colleagues and managers.
• Efficient organisational skills with the ability to manage multiple priorities, deadlines, and attention to detail.
• Good analytical and problem-solving capabilities, using sound judgement to resolve queries and identify effective solutions.
• Confident user of Microsoft Office applications, particularly Excel and Word, with excellent data entry and system administration skills.

Responsibilities

• Be the first point of contact for HR-related queries and provide a professional and responsive service to colleagues and managers.
• Support people processes to run smoothly, accurately, and in line with policies and legislative requirements.
• Assist with HR administration tasks and maintain confidential records.
• Provide timely and accurate information and assist with onboarding and other People Services activities.

Skills

Administrative experience

Customer service

Organisational skills

Analytical skills

MS Office (Excel/Word)

Tools

Excel

Word

Job description

ScotRail is seeking a Customer-focused People Services Assistant to join the People team. You will deliver high-quality HR administrative support, act as the first point of contact for HR queries, and help ensure people processes run smoothly, accurately, and in line with company policies and legal requirements.

You will play a vital role in a fast-paced environment, with hybrid working and training periods in the office to support learning and integration into the role.