People Services Assistant 12 Months Temporary

Scotrail; United Kingdom; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Contributory Final Salary Pension

Free and reduced rate rail travel for你

Generous holiday allowance

Enhanced sick pay and family leave

Life Insurance cover 4 x annual salary

Lifestyle benefit options: discounts,

cycle to work, gym memberships and 0%

Job summary

ScotRail is seeking a Customer-focused People Services Assistant to join the People team. You will deliver high-quality HR administrative support, act as the first point of contact for HR queries, and help ensure people processes run smoothly, accurately, and in line with company policies and legal requirements.

You will play a vital role in a fast-paced environment, with hybrid working and training periods in the office to support learning and integration into the role.

Qualifications

• Proven administrative experience with the ability to provide accurate, high-quality support and maintain confidential records.
• Excellent customer service and communication skills, delivering a professional and responsive service to colleagues and managers.
• Efficient organisational skills with the ability to manage multiple priorities, deadlines, and attention to detail.
• Good analytical and problem-solving capabilities, using sound judgement to resolve queries and identify effective solutions.
• Confident user of Microsoft Office applications, particularly Excel and Word, with excellent data entry and system administration skills.

Responsibilities

• Be the first point of contact for HR-related queries and provide a professional and responsive service to colleagues and managers.
• Support people processes to run smoothly, accurately, and in line with policies and legislative requirements.
• Assist with HR administration tasks and maintain confidential records.
• Provide timely and accurate information and assist with onboarding and other People Services activities.

Skills

Administrative experience

Customer service

Organisational skills

Analytical skills

MS Office (Excel/Word)

Tools

Excel

Word

Job description

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.

Not your average role....

We're looking for a customer-focused and highly organised People Services Assistant to join our People team. This is an excellent opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering high-quality administrative and HR support. As a key member of the People Services team, you'll be the first point of contact for HR-related queries, providing a professional and responsive service to colleagues and managers across the business. You'll play a vital role in ensuring our people processes run smoothly, accurately, and in line with company policies and legislative requirements.

What you bring

• Proven administrative experience with the ability to provide accurate, high-quality support and maintain confidential records.
• Excellent customer service and communication skills, delivering a professional and responsive service to colleagues and managers.
• Efficient organisational skills with the ability to manage multiple priorities, work to deadlines, and maintain attention to detail.
• Good analytical and problem-solving capabilities, using sound judgement to resolve queries and identify effective solutions.
• Confident user of Microsoft Office applications, particularly Excel and Word, with excellent data entry and system administration skills.

Please note

ScotRail offers a hybrid working model which is typically 3 days in the office and 2 days working from home. During your initial training and onboarding period, there will be a requirement for you to work from the office full time to support your learning and integration into the role.

What we offer you

ScotRail offer an excellent rewards package including:

• Contributory Final Salary Pension scheme.
• Free and reduced rate rail travel for you and your family.
• Generous holiday allowance.
• Enhanced company sick pay and family leave including maternity, paternity and adoption.
• Life Insurance cover for 4 x annual salary.
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.

Please note that due to the volume of interest received these vacancies could close prior to the published date.

Selection Process

Shortlisted candidates will be invited to attend a competency-based interview in early November 2026.

Equal Opportunities

ScotRail is seven times accredited as a Top Employer and a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.