People Services Assistant 12 Months Temporary

Scotrail; Glasgow; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Final Salary Pension

Rail travel for you and family

Enhanced sick pay

Life Insurance 4x salary

Retail discounts & gym

Job summary

ScotRail is seeking a customer-focused and highly organised People Services Assistant to join our People team in Scotland. You will be the first point of contact for HR queries, delivering professional and responsive administrative and HR support across the business.

The role offers a hybrid working model (typically 3 days in the office and 2 at home) with initial training in the office. This is a temporary, full-time position with 35 hours per week.

Qualifications

• Proven administrative experience with high-quality, confidential HR support.
• Excellent customer service and communication for colleagues and managers.
• Strong organisation and ability to manage multiple priorities to deadlines.
• Good analytical skills and problem solving to resolve queries.
• Proficient in Excel and Word with data entry and admin systems.

Skills

Administrative experience

Customer service

Organisational skills

Analytical thinking

Excel

Word

Tools

Microsoft Office

Job description

Location

Salary & Benefits

Contract Type

Temporary

Contract Basis

Full time

Contractual Hours

35

Closing Date

Thursday 29 October 2026

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.

We're looking for a customer-focused and highly organised People Services Assistant to join our People team. This is an excellent opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering high-quality administrative and HR support. As a key member of the People Services team, you'll be the first point of contact for HR-related queries, providing a professional and responsive service to colleagues and managers across the business. You'll play a vital role in ensuring our people processes run smoothly, accurately, and in line with company policies and legislative requirements.

What you bring

• Proven administrative experience with the ability to provide accurate, high-quality support and maintain confidential records.
• Excellent customer service and communication skills, delivering a professional and responsive service to colleagues and managers.
• Efficient organisational skills with the ability to manage multiple priorities, work to deadlines, and maintain attention to detail.
• Good analytical and problem-solving capabilities, using sound judgement to resolve queries and identify effective solutions.
• Confident user of Microsoft Office applications, particularly Excel and Word, with excellent data entry and system administration skills.

Please note – ScotRail offers a hybrid working model which is typically 3 days in the office and 2 days working from home. During your initial training and onboarding period, there will be a requirement for you to work from the office full time to support your learning and integration into the role.

What we offer you

ScotRail offer an excellent rewards package including:

• Contributory Final Salary Pension scheme.
• Free and reduced rate rail travel for you and your family.
• Enhanced company sick pay and family leave including maternity, paternity and adoption.
• Life Insurance cover for 4 x annual salary.
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.

Please note that due to the volume of interest received these vacancies could close prior to the published date.

Selection Process

Shortlisted candidates will be invited to attend a competency-based interview in early November 2026.

ScotRail is seven times accredited as a Top Employer and a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.