Hybrid HPC & AI Hardware Resolution Engineer

Hewlett Packard Enterprise; West of England; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a talented HPC & AI Hardware - Engineering Resolution Engineer to diagnose, troubleshoot, and resolve complex hardware issues across HPC and AI environments. The role offers hybrid working with an average of 2 days per week in an HPE office and opportunities to engage with global teams.

You will work closely with customers, engineering, manufacturing, R&D, and support organisations to ensure reliable system performance and outstanding customer experiences

Qualifications

• Bachelor's Degree, Associate Degree, or equivalent experience in Mechanical Engineering, Electrical Engineering, Computer Science, or a related discipline.
• Typically 5-8 years of relevant experience, ideally within an HPC, AI, or enterprise technology environment.
• Strong knowledge of Linux and Unix operating systems.
• Excellent written and verbal communication skills in English.

Responsibilities

• Investigate, diagnose, and resolve complex hardware-related issues in HPC and AI environments.
• Perform root cause analysis and develop effective corrective actions.
• Support customers throughout the entire lifecycle of a service issue, from initial diagnosis through to resolution.
• Analyse system hardware, interconnect, and infrastructure issues.
• Provide technical guidance, workarounds, and permanent solutions where possible.
• Work closely with Global Remote Support, Manufacturing, Testing, Training, Publications, Support Planning, and R&D teams.
• Manage escalations to engineering and development teams, ensuring issues are accurately documented and communicated.
• Support both HPE and third-party hardware solutions within customer environments.
• Maintain detailed case documentation and provide timely updates to customers and internal stakeholders.
• Assist with break-fix management through remote troubleshooting and on-site repair coordination.
• Participate in a rotating on-call schedule providing 24x7 support coverage.
• Travel periodically to support customer installations, training activities, and remote systems.

Skills

Linux

Unix

Troubleshooting

Customer communication

Education

Bachelor's degree or equivalent

Job description

Hewlett Packard Enterprise is seeking a talented HPC & AI Hardware - Engineering Resolution Engineer to diagnose, troubleshoot, and resolve complex hardware issues across HPC and AI environments. The role offers hybrid working with an average of 2 days per week in an HPE office and opportunities to engage with global teams.

You will work closely with customers, engineering, manufacturing, R&D, and support organisations to ensure reliable system performance and outstanding customer experiences