HPC & AI Hardware Troubleshooter Engineer

Hewlett Packard Enterprise; England; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Hewlett Packard Enterprise (HPE) is seeking a hands-on HPC & AI Hardware - Engineering Resolution Engineer for a hybrid role based in the United Kingdom. The role focuses on diagnosing and resolving complex hardware issues across HPC/AI environments while partnering with global teams and customers to ensure reliable system performance.

You will troubleshoot, perform root cause analyses, and develop effective corrective actions, contributing to exceptional customer experiences and continuous

Qualifications

• Bachelor's degree in a relevant discipline (Engineering, CS, or related).
• Typically 5–8 years of relevant experience in HPC/AI or enterprise tech.
• Solid knowledge of Linux/Unix operating systems.
• Experience maintaining hardware and software systems.
• Familiarity with diagnostic and debugging tools for problem isolation.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal English communication.
• Ability to work under pressure and manage multiple priorities.
• Experience gathering and documenting technical data to support resolution.
• Ability to collaborate with global teams and specialists.
• Strong customer-facing and relationship management skills.

Responsibilities

• Diagnose, troubleshoot, and resolve complex hardware issues in HPC/AI environments.
• Perform root cause analysis and develop corrective actions.
• Support customers throughout service lifecycles from diagnosis to resolution.
• Analyse system hardware, interconnect, and infrastructure issues.
• Provide guidance, workarounds, and permanent solutions where possible.
• Coordinate with Global Remote Support, Manufacturing, Testing, Training, Publications, Support Planning, and R&D teams.
• Manage escalations to engineering and development teams with thorough documentation.

Skills

Linux/Unix

Troubleshooting

Customer engagement

On-call support

Communication

Hardware diagnostics

Education

Bachelor's degree in Engineering

Tools

Diagnostics tools

Job description

Hewlett Packard Enterprise (HPE) is seeking a hands-on HPC & AI Hardware - Engineering Resolution Engineer for a hybrid role based in the United Kingdom. The role focuses on diagnosing and resolving complex hardware issues across HPC/AI environments while partnering with global teams and customers to ensure reliable system performance.

You will troubleshoot, perform root cause analyses, and develop effective corrective actions, contributing to exceptional customer experiences and continuous