HPC & AI Hardware - Engineering Resolution Engineer

Hewlett Packard Enterprise; England; Híbrido; GBP 70.000 - 95.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise (HPE) is seeking a hands-on HPC & AI Hardware - Engineering Resolution Engineer for a hybrid role based in the United Kingdom. The role focuses on diagnosing and resolving complex hardware issues across HPC/AI environments while partnering with global teams and customers to ensure reliable system performance.

You will troubleshoot, perform root cause analyses, and develop effective corrective actions, contributing to exceptional customer experiences and continuous

Formación

• Bachelor's degree in a relevant discipline (Engineering, CS, or related).
• Typically 5–8 years of relevant experience in HPC/AI or enterprise tech.
• Solid knowledge of Linux/Unix operating systems.
• Experience maintaining hardware and software systems.
• Familiarity with diagnostic and debugging tools for problem isolation.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal English communication.
• Ability to work under pressure and manage multiple priorities.
• Experience gathering and documenting technical data to support resolution.
• Ability to collaborate with global teams and specialists.
• Strong customer-facing and relationship management skills.

Responsabilidades

• Diagnose, troubleshoot, and resolve complex hardware issues in HPC/AI environments.
• Perform root cause analysis and develop corrective actions.
• Support customers throughout service lifecycles from diagnosis to resolution.
• Analyse system hardware, interconnect, and infrastructure issues.
• Provide guidance, workarounds, and permanent solutions where possible.
• Coordinate with Global Remote Support, Manufacturing, Testing, Training, Publications, Support Planning, and R&D teams.
• Manage escalations to engineering and development teams with thorough documentation.

Conocimientos

Linux/Unix

Troubleshooting

Customer engagement

On-call support

Communication

Hardware diagnostics

Educación

Bachelor's degree in Engineering

Herramientas

Diagnostics tools

Descripción del empleo

HPC & AI Hardware - Engineering Resolution Engineer

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office., Hewlett Packard Enterprise is seeking a talented and customer-focused HPC & AI Hardware - Engineering Resolution Engineer to join our expert support organisation.

This is an exciting opportunity to work on cutting-edge High Performance Computing (HPC) and Artificial Intelligence (AI) platforms, supporting complex hardware environments and helping customers maximise the value of their technology investments.

If you're passionate about hardware engineering, troubleshooting complex systems, and working directly with customers to solve challenging technical problems, we'd love to hear from you.

The Opportunity

• Diagnose, troubleshoot, and resolve complex hardware issues across HPC and AI environments.
• Work closely with customers, engineering teams, manufacturing, R&D, and support organisations, playing a key role in ensuring reliable system performance and delivering exceptional customer experiences.
• Combine deep technical expertise with strong communication and customer engagement skills, making a direct impact on some of the most advanced computing environments in the world.

What You'll Be Doing

• Investigate, diagnose, and resolve complex hardware-related issues in HPC and AI environments.
• Perform root cause analysis and develop effective corrective actions.
• Support customers throughout the entire lifecycle of a service issue, from initial diagnosis through to resolution.
• Analyse system hardware, interconnect, and infrastructure issues.
• Provide technical guidance, workarounds, and permanent solutions where possible.
• Work closely with Global Remote Support, Manufacturing, Testing, Training, Publications, Support Planning, and R&D teams.
• Manage escalations to engineering and development teams, ensuring issues are accurately documented and communicated.
• Support both HPE and third-party hardware solutions within customer environments.
• Maintain detailed case documentation and provide timely updates to customers and internal stakeholders.
• Assist with break-fix management through remote troubleshooting and on-site repair coordination.
• Participate in a rotating on-call schedule providing 24x7 support coverage.
• Travel periodically to support customer installations, training activities, and remote systems.
• Enjoy solving complex problems while delivering exceptional customer service.

Essential Requirements

• Bachelor's Degree, Associate Degree, or equivalent experience in Mechanical Engineering, Electrical Engineering, Computer Science, or a related discipline.
• Typically 5-8 years of relevant experience, ideally within an HPC, AI, or enterprise technology environment.
• Strong knowledge of Linux and Unix operating systems.
• Experience maintaining hardware and software systems.
• Familiarity with diagnostic and debugging tools used for problem isolation.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills in English.
• Ability to work effectively under pressure whilst managing multiple priorities.
• Experience gathering, analysing, and documenting technical data to support issue resolution.
• Ability to work collaboratively with global teams and technical specialists.
• Strong customer-facing and relationship management skills.

Technical Expertise

• Hardware diagnostics and system troubleshooting.
• Mechanical systems and component analysis.
• Electrical systems and component design.
• Air and liquid cooling technologies.
• Water chemistry knowledge.
• HPC infrastructure and hardware platforms.
• Enterprise server, storage, and networking environments.

Additional Requirements

• Willingness to participate in an on-call rotation.
• Availability to provide after-hours support when required.
• Ability to travel domestically and internationally on occasion.
• Comfortable working in customer data centre environments.
• Physical agility and mobility to safely perform the duties of the role, including handling and moving equipment, working within technical environments, and lifting equipment weighing over 50lbs (23kg).
• Strong commitment to safety and best working practices.
• Comfortable working around high-voltage equipment and infrastructure.

What Success Looks Like

• Deliver outstanding customer support and technical expertise.
• Resolve complex hardware issues efficiently and effectively.
• Build trusted relationships with customers and internal teams.
• Drive problem resolution through strong technical investigations.
• Contribute to continuous improvement and knowledge sharing.
• Act as a key technical resource within the HPC and AI support organisation.
• Demonstrate a proactive approach to learning and adopting new technologies.

Why Join HPE?

• Work on some of the world's most advanced HPC and AI technologies.
• Collaborate with highly skilled engineering teams across the globe.
• Support leading research institutions, enterprises, and government organisations.
• Access ongoing training, development, and career progression opportunities.
• Gain exposure to innovative technologies and emerging computing architectures.
• Be part of a collaborative culture focused on innovation, customer success, and technical excellence.

If you're a hands-on engineer who thrives on solving challenging technical problems and wants to work at the forefront of HPC and AI technology, we'd love to hear from you.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here .

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.