Housing Support & Systems Advisor - Hybrid Role

Worcester City Council; Worcester; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Hybrid working arrangements

Job summary

Worcester City Council is seeking 2 Customer and Systems Support Advisors (Housing) to join the Housing & Homelessness Service. You will be the first point of contact for customers, providing advice via phone, email and in person, and supporting housing applications.

Ideal candidates will have excellent customer service, strong IT skills and the ability to manage multiple priorities while delivering high-quality services. A basic DBS is required.

Qualifications

• Has excellent customer service and communication skills.
• Enjoys helping people and dealing with a wide variety of enquiries.
• Is organised, accurate and able to manage competing priorities.
• Has strong IT skills and confidence using multiple systems and databases.
• Can work effectively both independently and as part of a team.
• Is resilient and able to remain professional when dealing with challenging situations.
• Has an empathetic but assertive approach when supporting customers.
• Is committed to continuous improvement and delivering high-quality services.

Responsibilities

• Provide advice and assistance via telephone, email and face-to-face appointments.
• Support applications to the Housing Register, homelessness services, temporary accommodation, discretionary welfare assistance and other housing-related services.
• Maintain accurate records across a range of housing systems.
• Collaborate with Housing Officers, Registered Providers, landlords and support agencies to ensure customers receive the right support at the right time.

Skills

Customer service

Communication skills

IT skills

Teamwork

Organisational skills

Tools

Housing systems

Job description

Worcester City Council is seeking 2 Customer and Systems Support Advisors (Housing) to join the Housing & Homelessness Service. You will be the first point of contact for customers, providing advice via phone, email and in person, and supporting housing applications.

Ideal candidates will have excellent customer service, strong IT skills and the ability to manage multiple priorities while delivering high-quality services. A basic DBS is required.