Hybrid Customer Hub Advisor – Housing Support (12m)

Southway Housing Trust; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Southway Housing Trust in Manchester is seeking a Customer Hub Advisor to be the first point of contact for housing-related inquiries. The role is office-based with training, offering a 35-hour week and a fixed-term 12-month contract, with agile working and three days in the office.

You will handle enquiries, provide guidance, support repairs coordination, and contribute to a high standard of customer service across tenancy and repairs teams.

Qualifications

• Good written, verbal communication & telephony skills.
• Customer-focused and willing to work flexibly in a changing environment.
• Experience of planning repairs and coordinating diaries is desirable.

Responsibilities

• Provide advice and guidance on housing related issues to customers.
• Handle inbound customer enquiries and resolve issues at first point of contact.
• Work within the three specialised teams: Repairs, Tenancy and Customer Experience.
• Carry out administrative tasks related to the delivery of core landlord services, including tenancy processing and arrears payment plans, repairs scheduling and diary coordination.

Skills

Customer service

Communication

Telephony

Job description

Southway Housing Trust in Manchester is seeking a Customer Hub Advisor to be the first point of contact for housing-related inquiries. The role is office-based with training, offering a 35-hour week and a fixed-term 12-month contract, with agile working and three days in the office.

You will handle enquiries, provide guidance, support repairs coordination, and contribute to a high standard of customer service across tenancy and repairs teams.