Hybrid Housing Services Advisor

Link Group Limited; Falkirk; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

35 days holiday

Pension plan

Healthcare plan

Training opportunities

Staff discounts

Cycle to work

Life assurance

Job summary

Link Group Limited in Falkirk is seeking a Housing Services Advisor to join the Customer Support Team on a fixed-term basis. The role demands handling housing enquiries across channels and delivering high-quality service at first contact.

The position is based in Falkirk with hybrid working options, 35 hours per week, Monday to Friday, and a one-year maternity cover. Candidates should have basic education and be willing to pursue a Housing Qualification Level 3.

Qualifications

• Basic education including English and Maths (National 5) required.
• Willing to work towards Housing Qualification Level 3.
• Commitment to data protection and equal opportunities.

Responsibilities

• Handle housing enquiries via phone, email, live chat and in person.
• Deliver high-quality customer service at first point of contact.
• Assess situations, take appropriate actions and apply policies.
• Maintain accurate records and multi-task in a fast-paced environment.

Skills

IT skills

Customer care

Multi-tasking

English & maths

Education

Standard Grade / National 5

Housing Qualification Level 3

Tools

IT Systems

Job description

Link Group Limited in Falkirk is seeking a Housing Services Advisor to join the Customer Support Team on a fixed-term basis. The role demands handling housing enquiries across channels and delivering high-quality service at first contact.

The position is based in Falkirk with hybrid working options, 35 hours per week, Monday to Friday, and a one-year maternity cover. Candidates should have basic education and be willing to pursue a Housing Qualification Level 3.