Housing Services Advisor

Link Group Ltd; Falkirk; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Link Group Ltd in Falkirk invites applications for a Housing Services Advisor role. The post offers hybrid working and is based at Link’s Falkirk office, with a 35-hour week and a fixed-term one-year contract to cover maternity leave.

You will be the first point of contact for customers, delivering high-quality housing support and resolving most enquiries across several channels with calm professionalism and initiative.

Qualifications

• The Housing Services Advisor will deliver the highest-quality service in a fast-paced environment.
• They will resolve the majority of housing enquiries across multiple channels such as telephone, e-mail, live chat and in person.
• They must use initiative and knowledge to assess situations and take the appropriate action.

Responsibilities

• Deliver the highest-quality service in a fast-paced environment, meeting customer needs at the first point of contact.
• Resolve the majority of incoming housing enquiries through telephone, e-mail, live chat and in person.
• Use initiative and knowledge to assess situations and take the appropriate action.

Job description

• Salary: £33,734.00 - £38,293.00 (dependent on skills and experience)
• Fixed term for 1 year to cover a period of maternity leave and a postholder on secondment.
• Location: This post is based at Link’s Falkirk office.However, hybrid working is available with this role.
• Hour of Work: 35 per week, Monday to Friday.
• Alternative working patterns and/or working arrangements will be considered.

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

The Customer Support Team is the first point of contact for all customers of Link Group Housing Services, including but not exclusively current tenants, the general public and those looking for housing options advice.

As part of a multi-skilled team, the Housing Services Advisor will be expected to deliver the highest-quality service, in a fast-paced environment, meeting customer needs at the first point of contact. The postholder will resolve the majority of incoming housing enquiries received through multiple communication channels e.g. telephone, e-mail, live chat and in person.

The successful candidate will be required to use their initiative and knowledge to assess a situation and take the appropriate action. They must be accurate, organised, have excellent IT skills and be able to work within tight timescales with the ability to multi-task, and apply the policies and procedures that are in place.

All enquiries and/or requests for service must be dealt with confidently and efficiently. The postholder will be expected to remain calm, sympathetic and supportive while dealing with both routine and difficult situations.