Hybrid Customer Service Advisor (35h)

Scottish Federation of Housing Associations; Scotland; Hybrid; GBP 24,480 - 25,867; Full time

Job summary

The Scottish Federation of Housing Associations is seeking a Customer Services Assistant for their busy Customer Service Centre. The role involves dealing with day-to-day customer enquiries and requires strong organisational, administrative, and communication skills.

Applicants must have a minimum of 3 Standard grades or equivalent and be competent in Microsoft Office. The position offers a full-time contract with a salary between £24,480 and £25,867 and has a potential for hybrid working.

Qualifications

• A minimum of 3 Standard grades or equivalent is required.
• Competency in the use of Microsoft Office packages is necessary.
• Ability to provide excellent customer service is essential.

Responsibilities

• Dealing with day-to-day customer inquiries via Freephone.
• Regular contact with customers, staff, and contractors.
• Organising customer inquiries and maintaining records.

Skills

Excellent customer service

Organisational skills

Administrative skills

Communication skills

Education

3 Standard grades or equivalent

Tools

Microsoft Office

Job description

The Scottish Federation of Housing Associations is seeking a Customer Services Assistant for their busy Customer Service Centre. The role involves dealing with day-to-day customer enquiries and requires strong organisational, administrative, and communication skills.

Applicants must have a minimum of 3 Standard grades or equivalent and be competent in Microsoft Office. The position offers a full-time contract with a salary between £24,480 and £25,867 and has a potential for hybrid working.