Housing Services Advisor

Link Group Limited; Falkirk; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

35 days holiday

Pension plan

Healthcare plan

Training opportunities

Staff discounts

Cycle to work

Life assurance

Job summary

Link Group Limited in Falkirk is seeking a Housing Services Advisor to join the Customer Support Team on a fixed-term basis. The role demands handling housing enquiries across channels and delivering high-quality service at first contact.

The position is based in Falkirk with hybrid working options, 35 hours per week, Monday to Friday, and a one-year maternity cover. Candidates should have basic education and be willing to pursue a Housing Qualification Level 3.

Qualifications

• Basic education including English and Maths (National 5) required.
• Willing to work towards Housing Qualification Level 3.
• Commitment to data protection and equal opportunities.

Responsibilities

• Handle housing enquiries via phone, email, live chat and in person.
• Deliver high-quality customer service at first point of contact.
• Assess situations, take appropriate actions and apply policies.
• Maintain accurate records and multi-task in a fast-paced environment.

Skills

IT skills

Customer care

Multi-tasking

English & maths

Education

Standard Grade / National 5

Housing Qualification Level 3

Tools

IT Systems

Job description

credit_card Salary £33,734.00 - £38,293.00 (dependent on skills and experience)

work_outline Basis Full Time

Job profile for Housing Services Advisor

Housing Services Advisor

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £33,734.00 - £38,293.00 (dependent on skills and experience) Contractual hours 35 Basis Full Time Region Link Group Contract Type 35 hours per week, Monday to Friday, Fixed term for 1 year. Job category/type Customer Service Centre Date posted 04/09/2026 Job reference LGHSASEP26 Attachments attachment Housing Services Advisor Job Information Pack Sep26.pdf

Job description

Housing Services Advisor

Fixed term for 1 year to covera period ofmaternity leaveand a postholder on secondment.

Location: This post is based at Link’sFalkirkoffice. However, hybrid working is availablewith this role.

Hour of Work:35per week, Monday toFriday.

Alternative working patterns and/orworkingarrangements will be considered.

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

The Customer Support Team is the first point of contact for all customers of Link Group Housing Services, including but not exclusively current tenants, thegeneral publicand those looking for housing options advice.

As part of a multi-skilled team, the Housing Services Advisor will be expected to deliver the highest-quality service, in a fast-paced environment, meeting customer needs at the first point of contact. The postholder will resolvethe majority ofincoming housing enquiries received through multiple communication channels e.g. telephone, e-mail, live chat and in person.

The successful candidate willbe requiredto use their initiative and knowledge to assess a situation and take theappropriate action. They must beaccurate, organised, have excellent IT skills and be able to work within tight timescales with the ability to multi-task, and apply the policies and procedures that are in place.

All enquiries and/or requests for service must be dealt with confidently and efficiently. The postholder will be expected to remain calm,sympatheticand supportive while dealing with both routine anddifficult situations.

About You

You will have basic education and qualifications, e.g. Standard Grade/National 5 or equivalent, including English and Maths/and or Arithmeticandyou will hold or be willing to work towards a Housing Qualification Level 3.

Knowledge of and commitment to excellent customer care and equal opportunities is essential for this role and the successful candidate will have knowledge and understanding of Data Protection and its application in a customer focused environment.

The role requires a high degree of competence in the use of IT Systems, particularly those used in a service delivery as well as experience of working in a fast paced multitask role dealing with a range of duties and customers.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you'll likely benefit from the following:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year
• Opportunity to buy and sell holiday days
• Enhanced company sick and family friendly pay
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
• Access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
• Life assurance scheme providing death in service benefits
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• Access to purchase annual corporate clothing vouchers
• Annual flu vaccination
• Access to a credit union savings and borrowing scheme
• Cycle to work scheme
• Access to discounts on mobile airtime plans and much more!

For a full list of benefits available to employees, please see the following link - Work with us | Link Group

You will work with colleagues who offer support to ensure our customers’ expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This role is subject to Level 1 Disclosure check under the Disclosure (Scotland) Act 2020.

Closing Date: Midnight on Sunday 20 September 2026.

Interview Date: Interviews are being held on Wednesday 30 September 2026 at Link’s Falkirk Office.