Housing Support & Customer Enquiries Advisor (Hybrid)

Link Group Ltd; Falkirk; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Link Group Ltd in Falkirk invites applications for a Housing Services Advisor role. The post offers hybrid working and is based at Link’s Falkirk office, with a 35-hour week and a fixed-term one-year contract to cover maternity leave.

You will be the first point of contact for customers, delivering high-quality housing support and resolving most enquiries across several channels with calm professionalism and initiative.

Qualifications

• The Housing Services Advisor will deliver the highest-quality service in a fast-paced environment.
• They will resolve the majority of housing enquiries across multiple channels such as telephone, e-mail, live chat and in person.
• They must use initiative and knowledge to assess situations and take the appropriate action.

Responsibilities

• Deliver the highest-quality service in a fast-paced environment, meeting customer needs at the first point of contact.
• Resolve the majority of incoming housing enquiries through telephone, e-mail, live chat and in person.
• Use initiative and knowledge to assess situations and take the appropriate action.

Job description

Link Group Ltd in Falkirk invites applications for a Housing Services Advisor role. The post offers hybrid working and is based at Link’s Falkirk office, with a 35-hour week and a fixed-term one-year contract to cover maternity leave.

You will be the first point of contact for customers, delivering high-quality housing support and resolving most enquiries across several channels with calm professionalism and initiative.