Hybrid Housing Customer Advisor – Service Excellence

Housing Associations Limited.; Scotland; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

40 days leave (pro rata)

SHAPS pension

Job summary

Linstone Housing Association in Scotland is seeking a proactive Customer Advisor to be the first point of contact for customers, delivering advice and support across housing services. You will build strong relationships, handle a varied workload and work effectively both independently and as part of a team.

This permanent, full-time role offers hybrid working, 35 hours per week, and EVH Grade 4. You will benefit from flexible leave, access to pension (SHAPS) and ongoing development opportunities.

Qualifications

• Experience delivering high-quality customer service.
• Ability to communicate clearly with customers and colleagues.
• Experience using digital systems to support service delivery.

Responsibilities

• Be the first point of contact for customers and provide advice across housing services.
• Deliver a professional, responsive and high-quality service.
• Build positive relationships while managing a varied workload.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

CRM software

Microsoft Office

Job description

Linstone Housing Association in Scotland is seeking a proactive Customer Advisor to be the first point of contact for customers, delivering advice and support across housing services. You will build strong relationships, handle a varied workload and work effectively both independently and as part of a team.

This permanent, full-time role offers hybrid working, 35 hours per week, and EVH Grade 4. You will benefit from flexible leave, access to pension (SHAPS) and ongoing development opportunities.