Customer Advisor

Housing Associations Limited.; Scotland; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

40 days leave (pro rata)

SHAPS pension

Job summary

Linstone Housing Association in Scotland is seeking a proactive Customer Advisor to be the first point of contact for customers, delivering advice and support across housing services. You will build strong relationships, handle a varied workload and work effectively both independently and as part of a team.

This permanent, full-time role offers hybrid working, 35 hours per week, and EVH Grade 4. You will benefit from flexible leave, access to pension (SHAPS) and ongoing development opportunities.

Qualifications

• Experience delivering high-quality customer service.
• Ability to communicate clearly with customers and colleagues.
• Experience using digital systems to support service delivery.

Responsibilities

• Be the first point of contact for customers and provide advice across housing services.
• Deliver a professional, responsive and high-quality service.
• Build positive relationships while managing a varied workload.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

CRM software

Microsoft Office

Job description

Linstone Housing Association was established in 1998 and currently owns and manages approximately 1,600 homes. We also provide property management services to over 2,000 homeowners, making us one of the largest Registered Social Landlords in the Renfrewshire area.

Are you passionate about delivering excellent customer service? Do you enjoy helping people and finding solutions? Can you build positive relationships, manage a varied workload and work effectively both independently and as part of a team?

If so, we would love to hear from you.

We are seeking to recruit an enthusiastic and customer-focused individual to join our Customer Advisor Team. As the first point of contact for our customers, you will play a key role in delivering a professional, responsive and high-quality service, providing advice and support across a range of housing services.
You will have excellent communication and organisational skills, a positive and proactive approach, and the ability to manage competing priorities in a fast-paced environment. Experience of delivering high-quality customer service and working with digital systems is essential.

In return, we offer:

• EVH Terms and Conditions of Service
• Flexible working arrangements
• Generous annual leave entitlement
• Opportunities for learning and professional development

A Basic Disclosure Scotland check will be required for this post.

For an informal discussion about the role, please contact Lorna Duffy, Community Housing Manager, on 01505 805923.

Linstone Housing Association is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

Employee Benefits

As an employee of Linstone Housing Association, you will have access to a range of benefits designed to support your wellbeing, work-life balance and professional development.

Flexible Working

• Hybrid working arrangements (available for most roles)
• Flexible working scheme
• Generous annual leave entitlement of 40 days, including public holidays, for full-time employees (pro rata for part-time employees).

Financial Benefits

• Membership of the Scottish Housing Association Pension Scheme (SHAPS)
• Contribution towards the cost of prescription glasses required for work, where applicable.

Health and Wellbeing

• Access to a Mental Health First Aider
• Confidential counselling and employee wellbeing support services.

Learning and Development

• Ongoing learning and development opportunities
• Support for professional and personal development.

Workplace Benefits

• Complimentary tea and coffee
• Complimentary fresh fruit available each week
• Friendly and supportive working environment.

Return applications in word format. No CV's accepted.

Closing date for applications

Thursday 26th November 2026, 12:00

Full salary & employment details

Permanent
EVH Grade 4
35 hours per week
Trialling hybrid working

Job Type

Full Time

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