Customer Advisor

Linstone Housing Association; Houston; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Annual leave 40 days

Learning & development

SHAPS pension

Mental health support

Wellbeing resources

Job summary

Linstone Housing Association in Scotland is recruiting a Customer Advisor to be the first point of contact for customers, delivering a professional, responsive and high-quality service across housing services.

You will need excellent communication and organisational skills, a proactive approach, and experience in delivering customer service and using digital systems. The role offers hybrid working, generous annual leave and opportunities for development.

Qualifications

• Experience of delivering high-quality customer service and working with digital systems is essential.

Responsibilities

• Be the first point of contact for customers and provide responsive, high-quality service across housing services.
• Offer advice and support, helping customers solve problems and access appropriate services.
• Manage competing priorities in a fast-paced environment while maintaining professionalism and empathy.

Skills

Customer service

Communication

Organisation

Digital systems

Teamwork

Tools

CRM software

Job description

Linstone Housing Association was established in 1998 and currently owns and manages approximately 1,600 homes. We also provide property management services to over 2,000 homeowners, making us one of the largest Registered Social Landlords in the Renfrewshire area.

Are you passionate about delivering excellent customer service? Do you enjoy helping people and finding solutions? Can you build positive relationships, manage a varied workload and work effectively both independently and as part of a team? If so, we would love to hear from you.

We are seeking to recruit an enthusiastic and customer-focused individual to join our Customer Advisor Team. As the first point of contact for our customers, you will play a key role in delivering a professional, responsive and high-quality service, providing advice and support across a range of housing services.

You will have excellent communication and organisational skills, a positive and proactive approach, and the ability to manage competing priorities in a fast-paced environment. Experience of delivering high-quality customer service and working with digital systems is essential.

In return, we offer:

• EVH Terms and Conditions of Service
• Flexible working arrangements
• Generous annual leave entitlement
• Opportunities for learning and professional development
• A Basic Disclosure Scotland check will be required for this post.

Employee Benefits

As an employee of Linstone Housing Association, you will have access to a range of benefits designed to support your wellbeing, work-life balance and professional development.

Flexible Working

• Hybrid working arrangements (available for most roles)
• Flexible working scheme
• Generous annual leave entitlement of 40 days, including public holidays, for full‑time employees (pro rata for part‑time employees).

Financial Benefits

• Membership of the Scottish Housing Association Pension Scheme (SHAPS)
• Contribution towards the cost of prescription glasses required for work, where applicable.

Health and Wellbeing

• Access to a Mental Health First Aider
• Confidential counselling and employee wellbeing support services.

Learning and Development

• Ongoing learning and development opportunities
• Support for professional and personal development.

Workplace Benefits

• Complimentary tea and coffee
• Complimentary fresh fruit available each week
• Friendly and supportive working environment.