Hybrid Housing Customer Service Advisor

Beyond Housing Limited; Scarborough; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Agile working incl. home working up to

Generous annual leave

Real Living Wage commitment

Pension scheme

Wellbeing focused workplace

Job summary

Beyond Housing Limited in Scarborough is hiring three Customer Service Advisors (one full-time and two part-time). You will be the first point of contact for customers, delivering an efficient service while handling a range of administrative tasks and communications across multiple channels.

The role requires resilience and a friendly, professional approach to manage payments, repairs, complaints, housing applications and tenancy management.

Qualifications

• Resilient, professional and friendly, with the confidence to manage a variety of administrative tasks and multi-channel communications.

Responsibilities

• Be the first point of contact for Beyond Housing customers, delivering a high standard of service.
• Handle a range of enquiries including payments, repairs, complaints, housing applications and tenancy management.
• Support with administrative tasks and co-ordinate across multiple communication channels.

Job description

Beyond Housing Limited in Scarborough is hiring three Customer Service Advisors (one full-time and two part-time). You will be the first point of contact for customers, delivering an efficient service while handling a range of administrative tasks and communications across multiple channels.

The role requires resilience and a friendly, professional approach to manage payments, repairs, complaints, housing applications and tenancy management.