Hybrid Customer Advisor - Housing Services

Linstone Housing Association; Houston; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Annual leave 40 days

Learning & development

SHAPS pension

Mental health support

Wellbeing resources

Job summary

Linstone Housing Association in Scotland is recruiting a Customer Advisor to be the first point of contact for customers, delivering a professional, responsive and high-quality service across housing services.

You will need excellent communication and organisational skills, a proactive approach, and experience in delivering customer service and using digital systems. The role offers hybrid working, generous annual leave and opportunities for development.

Qualifications

• Experience of delivering high-quality customer service and working with digital systems is essential.

Responsibilities

• Be the first point of contact for customers and provide responsive, high-quality service across housing services.
• Offer advice and support, helping customers solve problems and access appropriate services.
• Manage competing priorities in a fast-paced environment while maintaining professionalism and empathy.

Skills

Customer service

Communication

Organisation

Digital systems

Teamwork

Tools

CRM software

Job description

Linstone Housing Association in Scotland is recruiting a Customer Advisor to be the first point of contact for customers, delivering a professional, responsive and high-quality service across housing services.

You will need excellent communication and organisational skills, a proactive approach, and experience in delivering customer service and using digital systems. The role offers hybrid working, generous annual leave and opportunities for development.