Multi-Channel Housing Customer Advisor

Wheatley Group; Glasgow; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Contributory pension

Excellent leave entitlements

Enhanced parental leave

Dental & optical benefits

Staff inclusion networks

Employee assistance programme

Job summary

Wheatley Solutions in Glasgow is seeking a Customer Service Advisor to join a multi-channel team handling queries mainly by phone, email and web chat. You will diagnose issues, process repairs orders and provide housing-related advice in a fast-paced environment.

This temporary, full-time role (35 hours/week) covers Glasgow, Edinburgh and Dumfries, with a focus on assisting Lowther customers and responsive service delivery. Salary SCP 23–26 with pro rata terms.

Qualifications

• Experience dealing with customers in a fast-paced environment.
• Ability to understand customer needs and respond accordingly.
• Excellent communication skills in person, over the phone or online.
• Computer literate with strong digital knowledge.

Responsibilities

• Respond to customer queries via telephone, email, SMS and webchat.
• Ensure queries are resolved at first point of contact or referred to specialists.
• Handle repairs, housing advice and payments as part of service delivery.
• Support Lowther customers, including factorized homeowners, with tailored assistance.

Skills

Customer service

IT literacy

Strong communication

Digital knowledge

Job description

Wheatley Solutions in Glasgow is seeking a Customer Service Advisor to join a multi-channel team handling queries mainly by phone, email and web chat. You will diagnose issues, process repairs orders and provide housing-related advice in a fast-paced environment.

This temporary, full-time role (35 hours/week) covers Glasgow, Edinburgh and Dumfries, with a focus on assisting Lowther customers and responsive service delivery. Salary SCP 23–26 with pro rata terms.