Hybrid Home Services Move Coordinator

Pinnacle Group; Liverpool; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is recruiting a Home Services Move Assistant to support the Home Services team within Pinnacle Service Families, delivering housing management services with a focus on the lived experience for military families. The role involves handling inquiries, coordinating occupancy processes and maintaining accurate records.

The ideal candidate combines strong administration skills with knowledge of housing regulations, and can manage multiple priorities while delivering a professional and

Qualifications

• Experience in housing, property management or relocation services.
• Knowledge of housing legislation and accommodation regulations.
• Ability to manage multiple priorities while delivering a professional, accurate and responsive service to military families and stakeholders.

Responsibilities

• Monitor and manage the dedicated email inbox for home services.
• Act as the first point of contact for service families with prompt, accurate responses to enquiries.
• Monitor and manage receipt and dispatch of all postal mail for Home Services.
• Calculate, process and communicate charges for home services to families.
• Follow up on outstanding payments and resolve discrepancies.
• Coordinate garages and other occupancy requests.
• Add comprehensive notes to systems and keep documentation up to date.

Skills

Property management

Housing legislation

JSP464

Relocation services

Administration

Time management

Customer service

Job description

Pinnacle Group is recruiting a Home Services Move Assistant to support the Home Services team within Pinnacle Service Families, delivering housing management services with a focus on the lived experience for military families. The role involves handling inquiries, coordinating occupancy processes and maintaining accurate records.

The ideal candidate combines strong administration skills with knowledge of housing regulations, and can manage multiple priorities while delivering a professional and