Home Services Move Assistant

Pinnacle Group; Liverpool; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is recruiting a Home Services Move Assistant to support the Home Services team within Pinnacle Service Families, delivering housing management services with a focus on the lived experience for military families. The role involves handling inquiries, coordinating occupancy processes and maintaining accurate records.

The ideal candidate combines strong administration skills with knowledge of housing regulations, and can manage multiple priorities while delivering a professional and

Qualifications

• Experience in housing, property management or relocation services.
• Knowledge of housing legislation and accommodation regulations.
• Ability to manage multiple priorities while delivering a professional, accurate and responsive service to military families and stakeholders.

Responsibilities

• Monitor and manage the dedicated email inbox for home services.
• Act as the first point of contact for service families with prompt, accurate responses to enquiries.
• Monitor and manage receipt and dispatch of all postal mail for Home Services.
• Calculate, process and communicate charges for home services to families.
• Follow up on outstanding payments and resolve discrepancies.
• Coordinate garages and other occupancy requests.
• Add comprehensive notes to systems and keep documentation up to date.

Skills

Property management

Housing legislation

JSP464

Relocation services

Administration

Time management

Customer service

Job description

Pinnacle Group are looking to recruit a Home Services Move Assistant to be responsible for helping to create an effective and efficient function with a positive workplace culture, that will enable us to deliver an excellent service, putting the customer at the centre of our approach, focusing on enhancing the lived experience behind every move in, move out and repairs and maintenance process, delivering top quality housing management services every time.

Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence.

As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.

The ideal candidate will be a highly organised and customer-focused administrator with experience in housing, property management or relocation services, a strong understanding of relevant housing legislation and accommodation regulations, and the ability to manage multiple priorities while delivering a professional, accurate and responsive service to military families and stakeholders.

This is a full-time role working from Monday - Friday and offers a hybrid working pattern of 2 days in the office each week.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities:

• Monitoring and managing the dedicated email inbox for home services.
• Acting as the first point of contact for service families, providing prompt and accurate responses to email enquiries.
• Monitoring and managing the receipt and dispatch of all postal mail related to the Home Services.
• Calculate, process and communicate charges for home services to families.
• Follow up on any outstanding payments and handle any discrepancies.
• Coordinating garages and other in occupancy requests
• Adding comprehensive and coherent notes to systems and keeping accurate documentation.

Key requirements:

• Knowledge of property management and housing legislation.
• Knowledge of JSP464 and other Tri-Service Accommodation Regulations.
• Experience in an administrative role, preferably in housing or relocation services.
• Organisation and time management: able to meet multiple deadlines
• Confident, courteous, and professional manner

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve.

That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans