Housing & Relocation Admin Assistant (Hybrid)

Pinnacle Group Limited; Liverpool; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Pinnacle Group is recruiting a Home Services Move Assistant to help create an effective function with a positive workplace culture, delivering top quality housing management services and putting the customer at the centre of our approach.

This full-time role supports Move in/out and repairs, with a hybrid pattern of two office days per week, and a focus on accurate administration for military families and stakeholders.

Qualifications

• Experience in housing, property management or relocation services, with strong knowledge of housing legislation.
• Able to manage multiple priorities while delivering professional, accurate service.

Responsibilities

• Monitor and manage the dedicated email inbox for home services.
• Act as first point of contact for service families with prompt responses to enquiries.
• Receive and dispatch all postal mail related to Home Services.
• Calculate, process and communicate charges for home services.
• Follow up on outstanding payments and handle discrepancies.
• Coordinate garages and other occupancy requests; add comprehensive notes to systems with accurate documentation.

Skills

Customer service

Organised

Administrative skills

Housing knowledge

Job description

Pinnacle Group is recruiting a Home Services Move Assistant to help create an effective function with a positive workplace culture, delivering top quality housing management services and putting the customer at the centre of our approach.

This full-time role supports Move in/out and repairs, with a hybrid pattern of two office days per week, and a focus on accurate administration for military families and stakeholders.