Hybrid Housing Move Administrator

Pinnacle Group; Liverpool; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is seeking a Home Services Move Administrator to provide essential administrative support to families during their housing journey in Speke. You will act as the first point of contact for charge-related enquiries and help manage service charges and payments.

The role is full-time and hybrid, requiring 2 days in the office, with hours 8:30 to 16:30, Monday to Friday. You will need knowledge of property management and housing legislation, and be highly organised to meet multiple

Qualifications

• Knowledge of property management and housing legislation.
• Knowledge of JSP464 and other Tri-Service Accommodation Regulations.
• Experience in an administrative role, preferably in housing or relocation services.
• Organisation and time management: able to meet multiple deadlines.
• Confident, courteous, and professional manner.

Responsibilities

• Monitoring and managing the dedicated email inbox for home services.
• Acting as the first point of contact for service families, providing prompt and accurate responses to email enquiries.
• Managing the receipt and dispatch of all postal mail related to the Home Services.
• Calculate, process and communicate charges for home services to families.
• Follow up on any outstanding payments and handle any discrepancies.
• Coordinating garages and other in occupancy requests.
• Adding comprehensive and coherent notes to systems and keeping accurate documentation.

Skills

Administrative experience

Property management knowledge

Regulatory knowledge

Job description

Pinnacle Group is seeking a Home Services Move Administrator to provide essential administrative support to families during their housing journey in Speke. You will act as the first point of contact for charge-related enquiries and help manage service charges and payments.

The role is full-time and hybrid, requiring 2 days in the office, with hours 8:30 to 16:30, Monday to Friday. You will need knowledge of property management and housing legislation, and be highly organised to meet multiple