Hybrid Helpdesk Advisor – Government Vetting Support

Brook Street; Glasgow; Hybrid; GBP 18,000 - 20,000; Full time

Job summary

As the first point of contact, you will manage high volumes, keep systems updated, and work toward service standards and KPIs. This position is temporary with strong extension potential, starting August 2026, with weekly pay and progressive pay after 12 weeks.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to prioritise tasks effectively.
• A positive attitude towards customer service and personal development.
• Proficiency in Microsoft Office and Google Suite.
• Ability to multitask and adapt to changing workloads in a target-driven environment.

Responsibilities

• Acting as the first point of contact for UKSV customers across all channels, providing professional advice and assistance.
• Handling a high volume of enquiries via phone, email, and digital platforms, ensuring quality and accuracy.
• Resolving customer issues promptly and escalating complaints when necessary.
• Maintaining accurate records and updating information within IT systems efficiently.
• Building and maintaining positive relationships with customers through a customer-focused approach.
• Supporting the delivery of service standards and KPIs, contributing to a positive customer experience.

Skills

Verbal communication

Written communication

Organisational skills

Customer service

Multi-tasking

Microsoft Office

Google Suite

Prioritisation

Tools

Microsoft Office

Google Suite

Job description

As the first point of contact, you will manage high volumes, keep systems updated, and work toward service standards and KPIs. This position is temporary with strong extension potential, starting August 2026, with weekly pay and progressive pay after 12 weeks.