SC Service Desk Analyst - Hybrid Govt IT Support

Aspect Resources Limited; Newcastle upon Tyne; Hybrid; GBP 54,000 - 71,000; Full time

Job summary

Aspect Resources Limited in the United Kingdom is seeking a Service Desk Analyst to operate in Newcastle on a hybrid schedule (8am-4pm) and support Windows and Mac devices, smartphones, VoIP and Google Cloud services for the Official platform.

The role will service a diverse user base across government departments, manage hardware assets, and log incidents and service requests with potential advancement to deskside support as needed.

Qualifications

• Minimum of SC clearance.
• A passion for providing high levels of customer service.
• Experience of working in a Service Desk environment.
• A problem solver.
• Able to maintain both a user and service focus by taking ownership and accountability of issues.
• Experience in explaining technical issues to technical and non technical people.

Responsibilities

• Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user base.
• Manage, support, asset track and maintain all associated hardware devices.
• Rotation between phone and IT portal ticket support, and user facing assistance at deskside.
• Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales.
• Create, issue and manage/maintain corporate accounts for joiners/leavers.
• Processing service requests.
• Work collaboratively across the Technology pillar and wider IT Team, ensuring internal processes are delivered efficiently and reviewed and updated as necessary.

Skills

Customer service

Service desk

Problem solving

Communication

Tools

Google Workspace

MacOS

Job description

Aspect Resources Limited in the United Kingdom is seeking a Service Desk Analyst to operate in Newcastle on a hybrid schedule (8am-4pm) and support Windows and Mac devices, smartphones, VoIP and Google Cloud services for the Official platform.

The role will service a diverse user base across government departments, manage hardware assets, and log incidents and service requests with potential advancement to deskside support as needed.