Hybrid Customer Support Advisor — Southampton

LGBT Jobs; Southampton; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Pension

Hybrid work

Annual leave and holidays

Learning and development

OS Maps subscription

Wellbeing support

Volunteering leave

Job summary

Ordnance Survey in the United Kingdom is seeking a Customer Service Advisor to join a customer-focused team. This full-time role offers hybrid working with Southampton as a base, and a salary range of £26,351 to £30,743 dependent on experience.

You will handle inquiries across phone, email, webchat and social channels, provide accurate information on OS products, resolve issues, and maintain strong relationships with public sector, business and consumer customers.

Qualifications

• Previous experience delivering excellent customer service in a customer-facing environment.
• Strong communication skills, both written and verbal.
• Ability to build rapport and adapt approach to different customer groups.
• Experience resolving customer queries and problems in a professional and empathetic manner.
• Good organisational skills and attention to detail when managing customer interactions and transactions.
• Confidence using a range of systems, tools and communication channels.
• Positive, collaborative and customer-focused mindset.

Responsibilities

• Respond to customer enquiries across multiple channels including phone, email, chat, social media and review platforms.
• Provide accurate information about OS products, services and customer accounts.
• Support customers with orders, returns, exchanges and product-related queries.
• Investigate and resolve customer issues, escalating more complex matters where appropriate.
• Build positive relationships with consumer, business, partner and public sector customers.
• Gather customer feedback and share insights to help improve products, services and processes.
• Work collaboratively with colleagues across OS to deliver an excellent customer experience.

Skills

Customer service experience

Strong communication

Rapport building

Problem resolution

Organisational skills

Systems proficiency

Teamwork

Customer-focused mindset

Tools

CRM systems

Microsoft 365

Telephony platforms

Live chat tools

Knowledge management systems

Job description

Ordnance Survey in the United Kingdom is seeking a Customer Service Advisor to join a customer-focused team. This full-time role offers hybrid working with Southampton as a base, and a salary range of £26,351 to £30,743 dependent on experience.

You will handle inquiries across phone, email, webchat and social channels, provide accurate information on OS products, resolve issues, and maintain strong relationships with public sector, business and consumer customers.