Hybrid Fleet Operations Coordinator: Downtime & KPIs

We Are Workforce Ltd; Coventry; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

EV salary sacrifice option

Volunteer day

Job summary

We Are Workforce Ltd in Coventry is recruiting for a maintenance coordination role focused on minimising vehicle downtime. You will communicate with customers and suppliers, plan maintenance events, and ensure timely, compliant service delivery.

The role requires experience in a busy maintenance control room, knowledge of fleet operations, and strong IT literacy. Hybrid working 2 days at home, 3 in the office, with a comprehensive benefits package.

Qualifications

• GCSE Maths and English or equivalent.
• Previous experience in a busy maintenance control room.
• Experience with scheduling/maintenance of commercial fleet.
• Knowledge of vehicle engineering and road transport law is advantageous.
• IT literate and able to use common software.

Responsibilities

• Communicate with customers and suppliers to minimise vehicle downtime.
• Expedite maintenance to return vehicles to service quickly and cost-efficiently.
• Plan and schedule maintenance events and ancillary equipment.
• Liaise with customers and repairers to arrange dates for maintenance.
• Ensure legal documentation is received and processed promptly.
• Keep customers informed of work progress and costs where applicable.
• Monitor downtime against KPIs and escalate as needed.
• Accurately accrue and code costs for rechargeable work and inform customers.
• Ensure the correct supplier attends breakdowns and defects.
• Coordinate external service providers or Fraikin attendance within timescales.
• Schedule vehicle inspection and maintenance events per customer requirements.
• Ensure events comply with legal and customer license requirements.

Skills

GCSE Maths

GCSE English

Maintenance control room

IT literate

Education

GCSE Maths & English

Job description

We Are Workforce Ltd in Coventry is recruiting for a maintenance coordination role focused on minimising vehicle downtime. You will communicate with customers and suppliers, plan maintenance events, and ensure timely, compliant service delivery.

The role requires experience in a busy maintenance control room, knowledge of fleet operations, and strong IT literacy. Hybrid working 2 days at home, 3 in the office, with a comprehensive benefits package.