Hybrid Export Customer Service Coordinator

Major Recruitment North West Perms; Redditch; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Holiday 25 days rising to 28 days with

Bank holidays

Company pension contribution up to 10%

Private healthcare for you, with the +

Group life cover at 6x annual salary

Global Income Protection

Enhanced maternity and paternity pay

Staff discount platform

Cycle to Work scheme

Service Awards

Discounted products

Job summary

Major Recruitment North West Perms is seeking an Export Customer Services Coordinator in Redditch to coordinate export orders from enquiry through dispatch and delivery follow-up. You will work with sales, planning, warehousing and logistics to ensure accurate orders, clear communication and proper documentation for international shipments.

The role requires experience in export customer service, knowledge of Incoterms and export documentation, and strong ERP skills (preferably SAP) with

Qualifications

• Experience in export customer service, shipping or international order management.
• Working knowledge of Incoterms and export documentation.
• Strong ERP skills, preferably SAP, and confidence using Excel.
• Clear, confident communication across cultures and time zones, with a proactive approach to resolving problems and escalating issues when needed.
• Excellent organisation and attention to detail, with the ability to remain accurate under pressure and manage competing priorities.

Responsibilities

• Enter, confirm and manage orders in SAP, from receipt through to delivery.
• Coordinate with production planning, warehouses and freight forwarders across UK sites
• Prepare export documentation, including commercial invoices, packing lists, certificates of origin and dangerous goods or hazardous goods paperwork where required.
• Ensure compliance with Incoterms, customs requirements and export controls.
• Act as the main point of contact for our clients sister companies, applying the agreed intercompany rules of engagement.
• Proactively communicate lead times, delays and solutions before customers need to chase.
• Support on-time, in-full (OTIF) delivery performance and order accuracy KPIs.
• Contribute to the continuous improvement of export processes.

Skills

Export customer service

Intercultural communication

Order management

Excel

Communication

Attention to detail

Tools

SAP

Excel

Job description

Major Recruitment North West Perms is seeking an Export Customer Services Coordinator in Redditch to coordinate export orders from enquiry through dispatch and delivery follow-up. You will work with sales, planning, warehousing and logistics to ensure accurate orders, clear communication and proper documentation for international shipments.

The role requires experience in export customer service, knowledge of Incoterms and export documentation, and strong ERP skills (preferably SAP) with