Global Export Customer Service Specialist

Sika Corporation; Redditch; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Holiday 25 days rising to 28 days

Company pension up to 10%

Private healthcare

Group life cover 6x salary

Cycle to Work

Staff awards

Job summary

Sika is seeking a detail‑oriented Export Customer Services Coordinator to join our UK operations, based in Redditch. You’ll coordinate export orders from enquiry through dispatch, interfacing with sales, planning, warehousing and logistics to ensure accurate orders and timely communication.

You’ll manage SAP orders, prepare documentation, and support OTIF delivery while resolving issues across cultures and time zones in a busy international environment. Previous experience in export is key.

Qualifications

• Experience in export customer service, shipping or international order management.
• Working knowledge of Incoterms and export documentation.
• Strong ERP skills, preferably SAP, and confidence using Excel.
• Clear, confident communication across cultures and time zones, with a proactive approach to resolving problems and escalating issues when needed.
• Excellent organisation and attention to detail, with the ability to remain accurate under pressure and manage competing priorities.
• Experience with chemicals or dangerous goods, including ADR/IMDG.
• Experience in an intercompany or multinational environment.
• Additional language skills.
• A relevant qualification, such as an IOE/IT certificate.

Responsibilities

• Enter, confirm and manage orders in SAP, from receipt through to delivery.
• Coordinate with production planning, warehouses and freight forwarders across UK sites, including Redditch, Preston and Leeds.
• Prepare export documentation, including commercial invoices, packing lists, certificates of origin and dangerous goods paperwork where required.
• Ensure compliance with Incoterms, customs requirements and export controls.
• Act as the main point of contact for Sika sister companies, applying the agreed intercompany rules of engagement.
• Proactively communicate lead times, delays and solutions before customers need to chase.
• Support on-time, in-full (OTIF) delivery performance and order accuracy KPIs.
• Contribute to the continuous improvement of export processes.

Skills

Export customer service

SAP ERP

SAP ERP

Excel skills

Cross-cultural comms

Attention to detail

Intercompany experience

Language skills

Education

IOE/IT certificate

Tools

SAP

Excel

Job description

Sika is seeking a detail‑oriented Export Customer Services Coordinator to join our UK operations, based in Redditch. You’ll coordinate export orders from enquiry through dispatch, interfacing with sales, planning, warehousing and logistics to ensure accurate orders and timely communication.

You’ll manage SAP orders, prepare documentation, and support OTIF delivery while resolving issues across cultures and time zones in a busy international environment. Previous experience in export is key.