Logistics Customer Service Coordinator

Confidential; Redditch; In loco; GBP 19.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday

Healthcare cash plan

GP appointment access (digital)

Life insurance

Descrizione del lavoro

Confidential is seeking a Customer Service Administrator in Redditch to provide efficient administrative support for daily logistics operations. You will maintain accurate records, keep customers informed throughout shipments, and liaise with warehouse teams to ensure smooth workflows.

Join us to manage import/export and domestic shipments, maintain spreadsheets, and build strong relationships with carriers and customers in a fast-paced logistics environment.

Mansioni

• Deliver exemplary Customer Service
• Tracking and monitoring of road shipments
• Updating the Amco Portal & customers with progress of shipments
• Ensuring drivers have the relevant documentation to deliver freight
• Managing import, export and domestic shipments
• Maintaining various spreadsheets to aid customer service
• Building positive relationships with carriers
• Building customer relationships through clear communication
• Communicating with subcontractors
• Closing out job files by obtaining POD and any other required information and scanning documents onto the system
• Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
• Ensuring jobs are completed on the system and checked prior to invoicing
• Ensuring paperwork is filed accurately and in a timely manner
• Liaising with Operations, Accounts and Warehouse
• Effective escalation of issues relating to customer/AMCO/System requirements
• Maintenance of system data and its integrity
• Dealing with invoice queries
• Handling customer complaints and potential claims
• Dealing with operational queries and keeping issues log up to date at all times

Descrizione del lavoro

Confidential is seeking a Customer Service Administrator in Redditch to provide efficient administrative support for daily logistics operations. You will maintain accurate records, keep customers informed throughout shipments, and liaise with warehouse teams to ensure smooth workflows.

Join us to manage import/export and domestic shipments, maintain spreadsheets, and build strong relationships with carriers and customers in a fast-paced logistics environment.