Export Customer Service Coordinator

SIKA; Redditch; On-site; GBP 26,000 - 36,000; Full time

Job summary

Sika Schweiz AG (Group) is seeking an Export Customer Services Coordinator to connect international customers with our UK operations. You will coordinate orders from enquiry to dispatch, work with sales, planning, warehousing and logistics, and ensure accurate orders and clear communication for international shipments.

You'll prepare export documentation, manage Incoterms compliance and act as the main contact for intercompany partners.

Qualifications

• Experience in export order processing and documentation.
• Strong attention to detail and problem solving.
• Excellent communication and customer service skills.
• Ability to coordinate across multiple UK sites.
• Proficiency with SAP or similar ERP systems.

Responsibilities

• Enter, confirm and manage orders in SAP, from receipt through to delivery.
• Coordinate with production planning, warehouses and freight forwarders across UK sites (Redditch, Preston, Leeds).
• Prepare export documentation, including invoices, packing lists, origin certificates and DG paperwork where required.
• Ensure compliance with Incoterms, customs requirements and export controls.
• Act as the main contact for sister companies, applying intercompany rules of engagement.
• Proactively communicate lead times, delays and solutions before customers chase.
• Support on-time, in-full delivery performance and order accuracy KPIs.
• Contribute to continuous improvement of export processes.

Skills

Coordination

Customer service

Communication

Problem solving

Tools

SAP

Job description

About the Export Customer Services Team

Help us deliver great service across borders. Our Export Customer Services team connects international customers with our UK operations, coordinating orders, keeping customers informed and working with colleagues and logistics partners to help shipments run smoothly. We’re looking for an organised, customer-focused coordinator who enjoys solving problems and taking ownership. If you like building relationships, getting the detail right and keeping things moving in a busy environment, this could be your next step.

Purpose of the Role

You’ll be a key point of contact for export customers, coordinating orders from enquiry through to dispatch and delivery follow-up. Working with sales, planning, warehousing and logistics, you’ll help deliver accurate orders, clear communication and the documentation needed for international shipments, resolving issues early and keeping customers informed throughout.

Key Responsibilities

• Enter, confirm and manage orders in SAP, from receipt through to delivery.
• Coordinate with production planning, warehouses and freight forwarders across UK sites, including Redditch, Preston and Leeds.
• Prepare export documentation, including commercial invoices, packing lists, certificates of origin and dangerous goods or hazardous goods paperwork where required.
• Ensure compliance with Incoterms, customs requirements and export controls.
• Act as the main point of contact for Sika sister companies, applying the agreed intercompany rules of engagement.
• Proactively communicate lead times, delays and solutions before customers need to chase.
• Support on‑time, in‑full (OTIF) delivery performance and order accuracy KPIs.
• Contribute to the continuous improvement of export processes.