Hybrid Energy Admin & Customer Service Specialist

Hollybank Trustees Ltd; Northampton; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Supportive team

Hybrid working

Bonus included

Career development

25 days holiday

Wellbeing perks

Work-life balance

Employee awards

Job summary

Online Direct seeks a Customer Service Administrator to join the small Commissions team. You will ensure timely payments with energy suppliers, format commission reports and respond to external queries.

Reporting to the Commissions Team Leader, you’ll build relationships and support SLAs in a collaborative, hybrid Northampton environment. Experience in administration or customer service, strong Excel skills and a proactive approach to problem solving are essential.

Qualifications

• Ideally 1 year's experience in an administrative or customer service role
• Strong attention to detail with high accuracy
• Excellent written and verbal communication skills
• Good working knowledge of Excel – VLOOKUPs an advantage
• Motivated to learn and develop in a busy team
• Experience in utilities desirable

Responsibilities

• Provide partner support and reporting
• Forecasting, dealing with queries and calculating payments
• Energy supplier reporting, identifying overdue payments
• Deliver efficient phone service, support and query responses in line with SLAs
• Build and maintain internal and external relationships
• Develop how-to guides for processing specific energy supplier invoices and managing their queues

Skills

Admin experience

Excel

Tools

Excel

Job description

Online Direct seeks a Customer Service Administrator to join the small Commissions team. You will ensure timely payments with energy suppliers, format commission reports and respond to external queries.

Reporting to the Commissions Team Leader, you’ll build relationships and support SLAs in a collaborative, hybrid Northampton environment. Experience in administration or customer service, strong Excel skills and a proactive approach to problem solving are essential.